This franchisee is know for taking advantage of women and elderly. My mother was greatly overcharged for 4 new and unnecessary tires AND the extended warranty.
After only six month of use, my mother experienced TWO blowouts on her rear tires while on the freeway (scary for anyone). Once she was able to get her car to the shop, Larry and Earl (managers) REFUSED to replace her tires or even honor her extended warranty.
They claimed she did the damage intentionally. The accusation of my 60 yr old mother "doing donuts" is absolutely asinine!
Product or Service Mentioned: Big O Tires Tire Replacement.
Reason of review: Poor customer service.