Maricopa, Arizona
1 comment
Resolved

Update by user Jan 23, 2016

After going to a few other places to get estimates for the same job that we had done at BIG O, we went back to BIG O and calmly talked to them about how we felt that we got overcharged and we ended up getting $500.00 returned to us. Pretty happy about that.

Original review posted by user Jan 21, 2016

We are staying in our 5th wheel near Maricopa.We wanted to get new tires on our 5th wheel.

While they had the tires off, they inspected the brakes. They found that the brake seals were leaking. There was grease all over the magnets and pads and drums. They told us that the drums were scored and should be replaced and the whole backing plate had to be replaced since the brake pads and magnets are all part of it.

I'm not bothered by the backing plates being replaced but after further research, I've discovered that the drums did not need to be replaced. The part that really gets me is the fact that the whole job of re-doing the brakes (4 - dual axle) cost almost $2500. Boy did we get ripped off. I've already gotten 1 other quote, from an RV dealer no less, and it came to about $1500, even with the drums that we didn't need.

The drums on the new quote were $69.00 and the cost that we paid was $159.00. We didn't know what this whole job should have cost elsewhere or we never would have paid that much. In casual conversation with the manager, he told us that his shop is the 2nd busiest in the country and they do over $10 mil/year in business.

At the rate they charged us no wonder they're making so much money.:o(

Review about: Big O Tires Brake Inspection.

Review #775236 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Pricing issue / $1000
Preferred solution Price reduction

Had an Experience with Big O Tires?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Meganb
#1100010

What I would like to know is if the dealer or stealer-ship quoted the same job at 1500 why were you only reimbursed 500 dollars? They often do this what is the difference between their products that makes them far superior to oem? Last time I checked they use autozone too.

You May Also Like

Big O Tires - Tie Rod and BAD CUSTOMER SERVICE Big O Tires "Back in Febuary of 2014 I went to Big O Tires on 3600 West and 5400 South in Kearns, UT to get new tires. While I was happy at the..." Read more Hercules Tires Tires Review from Sun Prairie, Wisconsin Hercules Tires "What can I say I have never had tires this bad they seem to be falling apart right before my eyes . It seems to start on the 3rd tread..." Read more YourMechanic - Starter Repair Review YourMechanic "So YourMechanic sent a mechanic over to my house to fix my starter, first of all he was an hour and thirty minutes late...once he showed up it took him..." Read more Mavis Discount Tire - Not happy with Mavis Mavis Discount Tire "i been using Mavis for quite some years and it seems like i never learn from them doing me dirty with their lies and selling me the brooklyn bridge, no..." Read more Prudential Visas Scam - Beware from big scammer  Prudential Visas Scam "Beware from big scammer - They don’t have valid trade license for immigration activity. - They are not authorized agent for Canada, Australia and new Zealand immigration they even don’t have MARA..." Read more Warning! Stay away from Roca Labs, Gastric.care and Don Karl Juravin Don Karl Juravin "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more Indiegogo - No receive perk as promise Indiegogo "I contribute the campaign since 2015 August for USD 249 paid by PayPal. At the beginning they still active respond for the delay of perk and update some regulation change..." Read more Calatlantic Homes - Buyer Beware! Calatlantic Landscaping is a big problem! Calatlantic Homes "My wife and I bought a home from Calatlantic in February of 2016 and had generally been happy with our new home - that is, except for the landscaping. About..." Read more