Update by user Jan 23, 2016
After going to a few other places to get estimates for the same job that we had done at BIG O, we went back to BIG O and calmly talked to them about how we felt that we got overcharged and we ended up getting $500.00 returned to us. Pretty happy about that.
Original review posted by user Jan 21, 2016
We are staying in our 5th wheel near Maricopa. We wanted to get new tires on our 5th wheel.
While they had the tires off, they inspected the brakes. They found that the brake seals were leaking. There was grease all over the magnets and pads and drums. They told us that the drums were scored and should be replaced and the whole backing plate had to be replaced since the brake pads and magnets are all part of it.
I'm not bothered by the backing plates being replaced but after further research, I've discovered that the drums did not need to be replaced. The part that really gets me is the fact that the whole job of re-doing the brakes (4 - dual axle) cost almost $2500. Boy did we get ripped off. I've already gotten 1 other quote, from an RV dealer no less, and it came to about $1500, even with the drums that we didn't need.
The drums on the new quote were $69.00 and the cost that we paid was $159.00. We didn't know what this whole job should have cost elsewhere or we never would have paid that much. In casual conversation with the manager, he told us that his shop is the 2nd busiest in the country and they do over $10 mil/year in business.
At the rate they charged us no wonder they're making so much money. :o(
BethK123 wrote the review because of pricing issue at Big O Tires and attached a photo. Reviewer claimed that he or she lost $1000 and wants Big O Tires to issue a partial refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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