Big O Tires Reviews

I went to Big O in Bonney Lake, WA, because I had a flat tire. I left having spent $1,147.56 on four new tires and was given recommendations that would have brought my total to more than $3,100.

After getting a second opinion four days later that did not support Big O's brake or spark plug recommendations, I have serious concerns about the accuracy of Big Os recommendations and the lack of transparency overall.

When I arrived, the tech visually inspected my tires and in less than a minute told me I needed all four replaced.

I trusted him and authorized the work.

Looking back at the paperwork, though, there are no tread-depth measurements for the tires they removed and no photos showing their condition. So I now have no way to know whether all four actually needed replacing.

During the same visit, I was told my brakes pads and rotors needed replacement and were metal to metal on all four wheels, which surprised me because I had noticed no squeaking or anything else that would have indicated that.

I was warned that if I waited, I could damage the calipers and that this would be especially expensive on a Lexus. I was being encouraged to approve the brake work before I had even seen the inspection report.

I asked for that report multiple times and was told it would be attached to my receipt, even though I was being asked to approve repairs without seeing the report.

The copy I was first given was completely blank. I didnt notice until after I left, so I had to go back and ask again before finally receiving the completed original.

Their handwritten sheet listed the front brakes at 4 mm and rears at 2 mm, and simply noted spark plugs at the bottom with no supporting data.

Four days and 145 miles later, I took my Lexus to Gregs Japanese Auto specifically to have the brakes checked. Their detailed Vehicle Condition Report found both front pads at 7 mm and both rear pads at 4 mm and marked the brake inspections OK.

Big O also recommended replacing my spark plugs and quoted approximately $440. Gregs listed Spark Plugs/Coils among the items checked OK and did not recommend replacing them.

To be clear, Gregs did recommend several legitimate minor services, including things Big O had also mentioned, such as the air filter and cabin filter. They did not, however, say I needed brakes or spark plugs.

The lack of transparency also extended to financing.

Faced with an unexpected $1,100+ bill, I asked about financing and was quickly directed to Acimas 90-day lease-to-own option. I was never told about Big Os own credit card with longer promotional financing for qualifying purchases. I discovered that myself afterward.

Acima is a third-party lease-to-own program, while the Big O card is through Comenity. I cant say why I was steered toward Acima, but it did make me wonder whether there was a business incentive to present that option instead of simply explaining both and letting me choose.

There was also another young woman in the shop who told me she had been given similar warnings and was waiting while the work she approved was being performed.

I cant speak to her vehicle or whether her repairs were necessary, but it added to my discomfort.

What ultimately damaged my trust was the combination of urgency and pressure without clear data to support it:

- four tires recommended without documented tread measurements

- metal-to-metal brake warnings that looked very different from an independent inspection four days later

- difficulty obtaining my own inspection report

- additional recommended work without clear supporting documentation

- being shown one financing option but not another

I understand measurements can vary.

But 7 mm/4 mm versus 4 mm/2 mm combined with being told my brakes were metal-to-metal is not something I can overlook.

Im attaching the Big O paperwork and Gregs detailed inspection report so people can see for themselves.

I would appreciate a formal review of this locations inspection, recommendation, documentation, and financing practices, as well as a response explaining how these discrepancies could have occurred and whether any corrective action will be taken.

Im very glad I went to Gregs before blindly authorizing another nearly $2,000 in work at Big O. Based on this experience, I have lost confidence in this location and do not plan to return.

I paid $700 3 months ago to have my bearings replaced on my Ford van. Yesterday, while driving, the passenger side wheel bearing completely failed and came out of the hub assembly, causing a sudden and severe loss of vehicle control.

This created an immediate and life-threatening safety hazard for myself and others on the road. Because this catastrophic failure occurred only three months after your shop serviced the bearings, it's clear the failure is a direct result of improper installation, such as an uninstalled cotter pin, improper spindle nut torque, reused races, or a defective part. At the very least, and as a result, I'm requesting a thorough inspection of the spindle, rotor, caliper, and brake lines for consequential damage caused by this failure. Directly after, I called my local Big O, where they stated to bring it by.

Not 'Are you okay?' Not offering to pay for my tow. Now, for the last two days, I've sat in my van waiting for them to fix it. 24 hours, and they only removed my tire. Now they stated they ordered the part but received the wrong part.

Now it's a 2-hour job at best with an extremely common part. So I ask, why is it not done? All the research I've done states clearly it was a faulty install, and they missed a part. The spindle nut was missing along with everything else, so they forgot the cotter pin to hold everything in place.

One of the employees started to blame something else in my van for causing the bearing to go bad.

But that's a cop-out. Nothing in my front end touches the bearing, so I'm calling *** Needless to say, I am not happy at all with their lack of professionalism.

No stars would be appropriate. Went into Big O in Jackson Hole, WY.

Stay away with a rental car with a slow leaking tire. After evaluation, I was told that the tire needed replacing because of a puncture in the sidewall. And, since they didn't have the tire in the right size, it would have to be ordered and would take two days. Alternatively, they could replace all 4 tires with a different brand right now for 'a little over $1,300.' The rental company was contacted and they said, 'No way we're replacing the tires, they only have 16k on them and you're responsible for repairing the leaking tire.' Big O said they would not attempt to repair a sidewall leak, and they would not replace only one tire; they needed to replace all 4 tires due to the wear differential between a new tire and the 'old worn tires.' Additionally, they did not want to be responsible for the serious steering and handling issues that would occur, as well as problems with the digital dashboard that would light up with suspension problems that would register with the car's computer!

I declined their proposed solution and asked to have the tire remounted. I drove next door to Shirvens Tire Repair. They determined that it was a previous plug in the tread that was leaking and repaired the tire with a new plug and patch in 20 minutes for $34. There was no hole in the sidewall.

We drove through Yellowstone, over Beartooth Pass, and back to Jackson via Livingston, and returned the car to Salt Lake City with no problems.

Big O in Jackson Hole was a horrible, deceitful experience... stay away!

Unneeded repairs, open ticket for Acimas. 4000 dollars taken advantage of because they couldn't fix the problem I took it there for.

Wendell, unprofessional; his attitude is very, very lax. Thinks that the techs are able to determine what the problem really is. I've been using Big O for a while; over 20,000 dollars in repairs to both of our cars. The last batch of hoo haws you had were even worse.

Didn't go back for a while, went back now. Taylor informed me that repairs would be better, to no avail. Charged me $3500 for unnecessary repairs. Victor Perez, (602) 620-****; these charges were unnecessary.

I feel bamboozled again.

Help me understand why you do this to your customers. No.

This all started when we called our local shop and they told us that the tires we needed were rare and they only had 3 at their other location 35 minutes away. My husband called to make sure they were there and they knew we were going to purchase all three and she quoted us a price of $89 each. Our daughter was broke down so we grabbed her tire and drove over there. When we arrived we asked for Angelina the person my husband spoke to and I explained that we have the tire for one and will just purchase the other two and order one more so she would have 4 new tires.

So she tells us 2 hours to do this now remember this is just a tire not on the car and she says you might as well go home and come back later. No we live a half an hour away. So we went and ate lunch and came back 2 hours later and when we walked in I asked her is it ready she said they havent even touched it WHAT so she says let me check the guy came out with it in 10 minutes and this is where all the fun begins.

Now the phone rings she not only answers it she helps the person start to finish making us wait. Once she was back to us she pushes an estimate of $850. Wait what *** is this for? So we read it its for 4 tires mounted a front end alignment and $21 each for protection. No no no

So when I told her no to the protection alignment and mounting she gave me a face and answered yet another call start to finish.

I now get an invoice for $510 still for 4 tires but I was okay with that because my daughters spare was shot too and it was full size not a donut.

So I pay it and now she takes yet another call this time from another shop and she pushes another invoice for $175. WTF this is an $89 tire not on a vehicle and the mounting was practically the same cost as the tire but I was so sick and tired of being here and being disrespected that I just paid it and wanted to leave. She rolls the tire towards us mind you still on the phone never offers us any assistance to get it to our vehicle no thank you goodbye or kiss my *** just turned and walked away!

On 93 I went in to big O tires to get my tires rotated and balanced. Before I went in the only sounds my truck was making was a grinding sound.

After the tires were rotated a balanced. The grinding sound was still there and my truck was shaking 50 times worse than it was before. I took it in. I went back to the store a second time.

They said that they fixed it after they put it back on the lift a second time and supposedly did it. I took it on the freeway immediately. And it was doing the same thing I was not satisfied. Nor was I going to waste my time, letting them try for a third time.

I went in demanded a refund. I was told that I wouldn't get it today that I would have to wait 5 to 7 days which I feel is wrong. Also, considering how angry I am then the manager who was on the phone when we were in there, which I did not know she was the manager. Nobody even acknowledged us when we walked in.

She followed me out to my truck and got the worst attitude with me. And I told her I did not want their service any longer. And her attitude with me was ridiculous. And I did not appreciate it.

And I will not stand for it. I want my money back.

Hi, my name is Christopher Reeves. I took my truck into you guys about 2 weeks ago.

I just fixed the rack and pinion, and I took it in to you guys for tires and alignment. I got new tires, and I took it in to you guys for an alignment. Well, when it was taking a while, I called, and they said they're having some issues, but didn't really specify what. Then I got my truck back, and now my front driver side is making a weird noise.

So I went back to them, and they are now telling me they didn't do an alignment, but I have the paperwork to prove it, and they're just arguing with me. So I would like to talk to somebody higher up to fix this problem because this isn't right. I also fixed the left and right control arm, lower and upper, on both sides, and the ball joints, and the CV axle was also replaced on both sides. Now, my truck, you know, like I dropped it off with you guys, was running great before I dropped it off there, and I don't know what you guys did with my truck.

It feels like the front tires are going to fall off.

This needs to be addressed and looked at immediately. Thank you.

Had major front end work done due to hitting a pothole(process of suing the city of frankfort). After work was completed picked vehicle up drove it home less than 2miles from business had transmission issues called big o back they had it towed back to their shop.

Talked to mechanic next day he said everything was good told him did he check transmission he said he knew nothing about that, so now my vehicle had to sit for another 2 days because this was Saturday at the end of business.

Monday came heard nothing until late in the day with a txt informing me my vehicle was ready. Picked my vehicle up on Tuesday and was told it was low on transmission fluid from where the mechanic disengaged a transmission line???

I should've been kept in the loop on where we were at with my vehicle.

My grandson took his truck to have an alignment done, and they only adjusted the toe and charged him $118.34 for a full alignment. I looked at the alignment spec sheet they gave him, and there are no notes for a four-wheel alignment.

Also, the caster and camber are way out of specs. Then I called them today and wanted to talk in person, but they wouldn't wait another 10 minutes for me to come down and talk to them.

I have been a mechanic for over 35 years and have never charged anyone for a four-wheel alignment if I only adjusted the toe. They also told me they are the cheapest in town, which is an outright lie.

LdNI have no problem with Big O. But I do have a problem with the smart mouthed manager in Prescott Az.

I went to get a couple of tires for my Dodge 2016 **** and the guy got mad and broke my hubcap.

I went to the manager and he basically just blew me off , then he dropped the price by 80.00 and said he would make me a good deal when I came back to get two more.

I ended up in the V.A. Hospital with neck surgery . I called and explained this to Josh and he said no problem he would get my hubcap ordered, well nothing happened so I contacted him and he said he needed a picture of my wheel so he could match it up, he just keep blowing me off and said he was waiting to hear back from the wheel people, that took another couple of months so I called him again and he said the 80 discount he gave me was enough well I tryed to get him to return my calls asking if he wasnt going to do anything could I have the wheel places phone number And stll didnt hear anything so I returned his call again and his time he cussed me out for using his personal line. But thats what he called me on!

Ive been a local barber here for 25 years and I know most of the people and they all told me the same thing! I should have gone to Prescott ValleyAz.and none of this would have happened! Whats next letters to the editor?

I truly just want to be treated fair.

Please help me resolve! Jim Runner

My truck was working perfectly fine before I dropped it off to you guys I got it back and it ran good for a couple days and I noticed that a noise reoccurring the noise that I've been hearing but I thought I took care of and then they tell me my upper and lower control arm and my front differential is going out well I replaced my front I mean my front and upper lower control arms on both sides and the control arm so I really want to know what's going on because I'm not about to get freaking screwed over for something they said they did and they didn't do so I don't appreciate being lied to at all or being used so if something needs to to happen or give me a call back something needs to be resolved because somebody needs to fix my truck