Big O Tires Reviews and Complaints | bigotires.com @ Pissed Consumer

Most helpful review

New Reviewer

Oct 21, 2021 Jordan S Cxa

Bad service ripped off

1.0

This company put on a rusted out rear axle on my truck. I took off the back drums only to find that what they put in was an axle that has been exposed to moisture and now I've got to spend more money on something that should've been fixed already.

User's recommendation: Don't ever use this place or any other location they may have.

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#2992907

Location

Colorado Springs, Colorado

Cons

Inflated prices
Liars and thieves

Loss

$4700

Preferred solution

Full refund

New Reviewer

Jun 28, 2022 Feroz A Qaa

Worst Customer Service

I went to This Location5745 NW Loop 410 Leon Valley, TX 78238 for oil change. They Kept my car for 3 hour didnt change the oil. They have given my car without changing the oil worst service. I Recommend people not to go this location people work there were very Rude n Yell at me . If they dont want to work shutdown this place User's recommendation: Im not going to be your costumer forever.

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#3714302

Cons

Worst customer service

Loss

$200

Preferred solution

Full refund

New Reviewer

Jun 28, 2022 Feroz A Qaa

I have store complaint Not giving good service

User's recommendation: I’m not going to be your costumer forever.

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#3714212

Cons

Worst customer service

Loss

$200

Preferred solution

Full refund

New Reviewer

Jun 17, 2022 Carol M Ulk

Rear Brake job incomplete

Rear brake drums and shoes replaced or so I thought went in a third time after corporate texted manager Cody to do the right thing and fix the squeaking in passenger rear side Cody said I needed new brake shoes apparently the ones they said they replaced were either faulty or neglected to put on in first place.

User's recommendation: No brakes done at Big O in Kingman AZ.

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#3680927

Location

Lake Havasu City, Arizona

New Reviewer

Jun 12, 2022 Carol M Ulk

Bad service

1.7

Just need my brakes fixed correctly by big O in Kingman AZ They never fixed my rear brakes correctly still squeals after 560.00 of new drums and shoes even the manager Cody did nothing to fix the problem after 2 times taking it there The mechanics never drove it until I INSISTED a test run and then said they fixed the problem NOT

User's recommendation: Don't believe everything your told.

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#3664099

Location

Kingman, Arizona

Pros

Fast service

Cons

Bad service

Loss

$561

Preferred solution

Car fixed right

New Reviewer

Jun 12, 2022 Carol M Ulk

Unfinished or poor brake job

I took my 2004 Ford Focus to Big O tires in Kingman AZ for squealing of brakes they replace both drums and shoes paid 560.93 drove off. the brakes still squealed took back 2 times after nothing was fixed nor would they give it a test drive until I INSISTED Cody the manager said nothing wrong still squeals!! Not happy

User's recommendation: Reprimand or Fire Cody the manager.

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#3663988

Location

Kingman, Arizona

Pros

Fast service

Cons

Fix brakes correctly

Loss

$561

Preferred solution

My back brakes fixed correctly

New Reviewer

Apr 03, 2022 Patrick R Oxz

Was lied to by multiple employee's of the company

Made an appointment to get my tires changed, I ordered specific tires and had an appointment set for 4/3/22. I called on 4/1/22, 4/2/22, and arrived for my appointment on 4/3/22. On the first of April I spoke with an employee because I had recieved my confirmation for...

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#3458519

Location

Gilbert, Arizona

Cons

Quality
Not being honest
Customer service

Loss

$50

Preferred solution

Let the company propose a solution

New Reviewer

Jan 17, 2022 Jose gabby M

Make a complaint.

I got a set of tires and when I bought them I got a free oil changes 4. I went this morning to get my tires checked because they keep on getting low. The guy that helped us had an ugly attitude,we told him about the free oil changes and told us this is not a free oil change just a 25percent discount card.

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#3264968

Location

Mesa, Arizona

Preferred solution

My Free oil changes that were promised.

New Reviewer

Dec 11, 2021 Taylee Qxz

Bad service ripped off

Came in for a right front tire replacement I ended up buying four new tires they assured me everything was safe I was heading down highway 86 at 50 miles an hour and the back tire wheel everything blew off they promise to make it up which they did the rims and tires are great they've had it for 10 days and I've missed two days of work we came out here Friday evening to pick it up they said the keys are going to be left in the truck they drove out here from Wadsworth and 470 no key more time lost I need my truck back I continue to loose profit from work I demand payment of all lost wages now

User's recommendation: I will discourage anybody no ever to do business with big o tires.

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#3148598

Location

Denver, Colorado

Loss

$3000

Preferred solution

Wages lost. Refund all cost of tires compensation for my time

Companies Similar to Big O Tires

Dec 08, 2021 PissedConsumer3136063 of Louisville, KY

Price concern

2.0

After reaching out to corporate I received a call from big O tires Larry is the supervisor or manager, and he went to tell me about all the cost that comes in to having a big O station so that's why the price is what it was which was 700 and something. He says he can help me out, but they have light bills and gas bill and have to pay his employees. After calling corporate it took maybe about $75 off which was right around $642. I still believe that's quite high, but I had to pay because I had no other way to get my vehicle fixed, not to mention they kept my car for 4 days. For an alternator and belt thank you for reaching out and help me to resolve my issue and have a great day

User's recommendation: Price check other businesses before coming here….

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#3136063

Location

Louisville, Kentucky

Nov 16, 2021 PissedConsumer3071873 of Sonora, CA

Complaint about a branch

1.2

Absolutely nothing. There is no accountability to be held by bbb. Just a go between. Abcdefghijklmnopqrstuvwxyz

User's recommendation: Contact b.a.r.

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#3071873

Location

Sonora, California

New Reviewer

Oct 15, 2021 Westlyn Vuo

Incidence report

1.4

Left my car to get a new tire put on original rim and remove the donut and to put new tire back on. When I arrived to pick up my car there is damage to both driver and passenger side of the car, dents on both sides and body of car unaligned, also the plastic underneath tire wall is damaged and not in original condition prior to leaving my vehicle.

User's recommendation: Make sure to check over your car with them before and after work is complete.

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#2973191

Location

Los Angeles, California

New Reviewer

Oct 10, 2021 Donell T

Poor service

The workers should be working but playing and they Bay Area. Very poor service. And its only two bays open

User's recommendation: Better service and workers.

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#2957243

Location

Phoenix, Arizona

Loss

$25

Preferred solution

Full refund

Oct 03, 2021 PissedConsumer2931332 of Kansas City, MO

Bad service ripped off

1.0

This is one of the worst experiences of my life. I paid $3400 for my front end to get fixed and it took them 3 times to do it and it's still not right. The manager said he would compensate me for it, $100 off of tires is all he gave me when I paid $3400. This place is horrible and does very bad business. I will not bring my truck there again and sadly after all that money I have to pay for more part to fix it right because they can't. As you will see in the photos that's what my truck looked like after only having it back 2 days

User's recommendation: Don't ever go here, over priced and bad service.

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1 comment

Jan 28, 2022 PissedConsumer2126249 #2126249

This is concerning to hear about for sure. Given most locations are franchise-owned and operated we will need some additional information to help get this addressed and documented for you.

At your earliest convenience please direct message us at the link below, so that we can connect further. https://www.facebook.com/BigOTires

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#2931332

Location

Kansas City, Missouri

New Reviewer

Sep 20, 2021 Joe M Msd

Refused service at Lenexa,KS location

1.0

I made an appointment online with a coupon in the store refused to honor it after looking at my appointment details and after being shown the offer and QR code on my phone as well. The staff was incredibly rude

User's recommendation: Please do not take your vehicle here.

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#2889395

Loss

Preferred solution

Let the company propose a solution

New Reviewer

Sep 08, 2021 JonJon T Viu

Bad customer service

Was not given the Veteran %10 off coupon when shown in store with ID on two occasions . Was told that I was already given a good deal . But I bought the tires the night before on line . W/out speaking to anyone . So how is that given a good deal

User's recommendation: Run Run And Keep Running away . Check your receipt. How do you purchase a tire hazard plan . And that be considered Labor cost ? How do you explain $21.99 mounting and balance charge for the same tire . You are now getting replaced but this time it's 69.50 . Speak up show them your org receipt. They're counting on u not having it .

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#2853031

Location

Henderson, Nevada

Loss

$75

Preferred solution

Let the company propose a solution

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Location	2/5
Website	2/5
Price Affordability	2/5
Diversity of Products or Services	2/5
Discounts and Special Offers	2/5

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