Most helpful review

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Verified Reviewer
New Reviewer

Bad service ripped off

Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
This company put on a rusted out rear axle on my truck. I took off the back drums only to find that what they put in was an axle that has been exposed to moisture and now I've got to spend more money on something that should've been fixed already.

User's recommendation: Don't ever use this place or any other location they may have.

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ID
#2992907 Review #2992907 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Cons
  • Inflated prices
  • Liars and thieves
Loss
$4700
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Worst Customer Service

Big O Tires - Worst Customer Service
I went to This Location5745 NW Loop 410 Leon Valley, TX 78238 for oil change. They Kept my car for 3 hour didnt change the oil. They have given my car without changing the oil worst service. I Recommend people not to go this location people work there were very Rude n Yell at me . If they dont want to work shutdown this place User's recommendation: Im not going to be your costumer forever.
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ID
#3714302 Review #3714302 is a subjective opinion of poster.
Cons
  • Worst customer service
Loss
$200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I have store complaint Not giving good service

I went to This Location5745 NW Loop 410 Leon Valley, TX 78238 for oil change. They Kept my car for 3 hour didnt change the oil. They have given my car without changing the oil worst service. I Recommend people not to go this location people work there were very Rude n Yell at me . If they dont want to work shutdown this place

User's recommendation: I’m not going to be your costumer forever.

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ID
#3714212 Review #3714212 is a subjective opinion of poster.
Cons
  • Worst customer service
Loss
$200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Rear Brake job incomplete

Big O Tires - Rear Brake job incomplete
Big O Tires - Rear Brake job incomplete
Big O Tires - Rear Brake job incomplete
Rear brake drums and shoes replaced or so I thought went in a third time after corporate texted manager Cody to do the right thing and fix the squeaking in passenger rear side Cody said I needed new brake shoes apparently the ones they said they replaced were either faulty or neglected to put on in first place.

User's recommendation: No brakes done at Big O in Kingman AZ.

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ID
#3680927 Review #3680927 is a subjective opinion of poster.
Location
Lake Havasu City, Arizona

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Verified Reviewer
New Reviewer

Bad service

Big O Tires - Bad service
Big O Tires - Bad service
Just need my brakes fixed correctly by big O in Kingman AZ They never fixed my rear brakes correctly still squeals after 560.00 of new drums and shoes even the manager Cody did nothing to fix the problem after 2 times taking it there The mechanics never drove it until I INSISTED a test run and then said they fixed the problem NOT

User's recommendation: Don't believe everything your told.

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ID
#3664099 Review #3664099 is a subjective opinion of poster.
Location
Kingman, Arizona
Pros
  • Fast service
Cons
  • Bad service
Loss
$561
Preferred solution
Car fixed right

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Verified Reviewer
New Reviewer

Unfinished or poor brake job

Big O Tires - Unfinished or poor brake job
Big O Tires - Unfinished or poor brake job
Big O Tires - Unfinished or poor brake job
I took my 2004 Ford Focus to Big O tires in Kingman AZ for squealing of brakes they replace both drums and shoes paid 560.93 drove off. the brakes still squealed took back 2 times after nothing was fixed nor would they give it a test drive until I INSISTED Cody the manager said nothing wrong still squeals!! Not happy

User's recommendation: Reprimand or Fire Cody the manager.

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ID
#3663988 Review #3663988 is a subjective opinion of poster.
Location
Kingman, Arizona
Pros
  • Fast service
Cons
  • Fix brakes correctly
Loss
$561
Preferred solution
My back brakes fixed correctly
New Reviewer
Big O Tires - Was lied to by multiple employee's of the company
Big O Tires - Was lied to by multiple employee's of the company
Made an appointment to get my tires changed, I ordered specific tires and had an appointment set for 4/3/22. I called on 4/1/22, 4/2/22, and arrived for my appointment on 4/3/22. On the first of April I spoke with an employee because I had recieved my confirmation for...
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ID
#3458519 Review #3458519 is a subjective opinion of poster.
Location
Gilbert, Arizona
Cons
  • Quality
  • Not being honest
  • Customer service
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer

Make a complaint.

Big O Tires - Make a complaint.
Big O Tires - Make a complaint.
I got a set of tires and when I bought them I got a free oil changes 4. I went this morning to get my tires checked because they keep on getting low. The guy that helped us had an ugly attitude,we told him about the free oil changes and told us this is not a free oil change just a 25percent discount card.
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ID
#3264968 Review #3264968 is a subjective opinion of poster.
Location
Mesa, Arizona
Preferred solution
My Free oil changes that were promised.
New Reviewer

Bad service ripped off

Came in for a right front tire replacement I ended up buying four new tires they assured me everything was safe I was heading down highway 86 at 50 miles an hour and the back tire wheel everything blew off they promise to make it up which they did the rims and tires are great they've had it for 10 days and I've missed two days of work we came out here Friday evening to pick it up they said the keys are going to be left in the truck they drove out here from Wadsworth and 470 no key more time lost I need my truck back I continue to loose profit from work I demand payment of all lost wages now

User's recommendation: I will discourage anybody no ever to do business with big o tires.

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ID
#3148598 Review #3148598 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$3000
Preferred solution
Wages lost. Refund all cost of tires compensation for my time

Price concern

After reaching out to corporate I received a call from big O tires Larry is the supervisor or manager, and he went to tell me about all the cost that comes in to having a big O station so that's why the price is what it was which was 700 and something. He says he can help me out, but they have light bills and gas bill and have to pay his employees. After calling corporate it took maybe about $75 off which was right around $642. I still believe that's quite high, but I had to pay because I had no other way to get my vehicle fixed, not to mention they kept my car for 4 days. For an alternator and belt thank you for reaching out and help me to resolve my issue and have a great day

User's recommendation: Price check other businesses before coming here….

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ID
#3136063 Review #3136063 is a subjective opinion of poster.
Location
Louisville, Kentucky

Complaint about a branch

Absolutely nothing. There is no accountability to be held by bbb. Just a go between. Abcdefghijklmnopqrstuvwxyz

User's recommendation: Contact b.a.r.

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ID
#3071873 Review #3071873 is a subjective opinion of poster.
Location
Sonora, California
New Reviewer

Incidence report

Left my car to get a new tire put on original rim and remove the donut and to put new tire back on. When I arrived to pick up my car there is damage to both driver and passenger side of the car, dents on both sides and body of car unaligned, also the plastic underneath tire wall is damaged and not in original condition prior to leaving my vehicle.

User's recommendation: Make sure to check over your car with them before and after work is complete.

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ID
#2973191 Review #2973191 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer

Poor service

The workers should be working but playing and they Bay Area. Very poor service. And its only two bays open

User's recommendation: Better service and workers.

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ID
#2957243 Review #2957243 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$25
Preferred solution
Full refund

Bad service ripped off

Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
Big O Tires - Bad service ripped off
This is one of the worst experiences of my life. I paid $3400 for my front end to get fixed and it took them 3 times to do it and it's still not right. The manager said he would compensate me for it, $100 off of tires is all he gave me when I paid $3400. This place is horrible and does very bad business. I will not bring my truck there again and sadly after all that money I have to pay for more part to fix it right because they can't. As you will see in the photos that's what my truck looked like after only having it back 2 days

User's recommendation: Don't ever go here, over priced and bad service.

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1 comment
#2126249

This is concerning to hear about for sure. Given most locations are franchise-owned and operated we will need some additional information to help get this addressed and documented for you.

At your earliest convenience please direct message us at the link below, so that we can connect further. https://www.facebook.com/BigOTires

Featured
ID
#2931332 Review #2931332 is a subjective opinion of poster.
Location
Kansas City, Missouri
New Reviewer

Refused service at Lenexa,KS location

I made an appointment online with a coupon in the store refused to honor it after looking at my appointment details and after being shown the offer and QR code on my phone as well. The staff was incredibly rude

User's recommendation: Please do not take your vehicle here.

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ID
#2889395 Review #2889395 is a subjective opinion of poster.
Loss
$5
Preferred solution
Let the company propose a solution
New Reviewer

Bad customer service

Was not given the Veteran %10 off coupon when shown in store with ID on two occasions . Was told that I was already given a good deal . But I bought the tires the night before on line . W/out speaking to anyone . So how is that given a good deal

User's recommendation: Run Run And Keep Running away . Check your receipt. How do you purchase a tire hazard plan . And that be considered Labor cost ? How do you explain $21.99 mounting and balance charge for the same tire . You are now getting replaced but this time it's 69.50 . Speak up show them your org receipt. They're counting on u not having it .

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ID
#2853031 Review #2853031 is a subjective opinion of poster.
Location
Henderson, Nevada
Loss
$75
Preferred solution
Let the company propose a solution

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