Big O Tires
Big O Tires Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Big O Tires has 1.6 star rating based on 222 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: All cons, Customer service, Kind people.
Cons: Lack of safety they provided and caring, Bad customer service, Customer service was terrible.Recent recommendations regarding this business are as follows: "Come over and get the job done with awesome people.", "Use discount tires", "Watch your service and watch them.", "Find a more reputable place. Just look at the reviews.", "Stop the lies and fraud".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Big O Tires has 1.6 star rating based on 222 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: All cons, Customer service, Kind people.
Cons: Lack of safety they provided and caring, Bad customer service, Customer service was terrible.Recent recommendations regarding this business are as follows: "Come over and get the job done with awesome people.", "Use discount tires", "Watch your service and watch them.", "Find a more reputable place. Just look at the reviews.", "Stop the lies and fraud".
Most users ask Big O Tires for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat service and awesome job
- Great people and job well done
- No complaints
Preferred solution: No just to say awesome job
User's recommendation: Come over and get the job done with awesome people.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Long Beach, California21/2 hours for oil change
User's recommendation: Use discount tires
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused to Honor Tire Warranty
Went to Big 0 # 28907, seen Chris on Tire Repair. Chris informed me that due to tire condition, he could not fix tire.
He stated I need to find the original tire receipt and he could give me a new tire.
I called Chris at Big O #28907, and Informed him that I found the receipt, and also informed him that the wear on all the tires was more then you would expect due to the time/mileage. 18 Month old tires.
Chris told me to put the spare on and bring the whole truck to the Shop, and they would take care of me.
When I arrived at the Shop, Chris got the manager "Austin Casbarro" who informed me that the tires I have were manufactured by Cooper, and that they do not use Cooper any longer due to the fact that the tires were not holding up under normal wear. He then informed me that they would not honor the warranty, and would not give me a replacement tire for the damaged one. He stated that all my tires need to be replaced due to the wear and tread depth.
He offered me a 2 for 1 deal.
I did not want to pay for new tired when the tires I have are still under warranty for 18 more months. He stated that if I want a warranty, I must prove that I had the tires rotated every 5,000 miles, and must provide verifiable proof, and that he would need time to verify the proof first.
Even through he knew the tires I were driving on were unsafe, he still refused to help in any way.
- Used to be great company
- Now just a rip off center
User's recommendation: File a class action lawsuit
Poor customer service from manager and they messed up my rim on our truck
Took truck in to have two tires that we had gotten on our own and took it to big os on broad street in Richmond va to be mounted and balance. The manager kevin told my boyfriend that the paint was chipped on the rim never showed him and made it seem like it was a small spot on rim.
My boyfriend pulled over and looked and they had used some type of chemical that ate the paint off and it is a nice size damage. Called customer service made a complaint then get a call from kevin the manager saying try did not use any chemical just soap and water. Talk to customer relations ms Montoya she was no help then get a call back from Kevin stating they used brake cleaner on the rim and he said in his opinion the rims had been painted over which they are factory rims and he wants vehicle for a day and have someone paint it and that is unacceptable and I do not want them touching our truck.
So I will contact bbb and see about legal advice since no one can respond to emails or phone calls I dont recommend going here at all. Dont know how they stay in business
User's recommendation: Don’t go
Veterans Discount
We spent $1000.00 on battery and Alternator replacement. Was told the Interstate battery was out of warranty.
Interstate battery was purchased and installed at this location in February 2022. We called Interstate corporate they said that this battery was still under warranty 100%. (2 year unconditional). Big O tire said the alternator was over charging the battery after the diagnostic.
We asked for the Diagnostic report and was given an invoice. After they did the diagnostic they placed the car out front for pick up. The car would not start. They had drained the battery so it would not start.
We asked for a jump, they declined, so we were stuck and then replace the Interstate battery with another Interstate battery and the Alternator. I asked if I could get the faulty battery, and alternator, they said no. I asked to speak to the manager, they said no, I asked for the owners phone number, again they said no. I asked for business cards they said that they didn't have any.
I asked if they replaced the Battery with another Interstate Battery, again they said no its a different brand battery.
I am a combat Vietnam veteran and I noticed that they offer a Military Discount. I asked for the Military Discount and I was told that if I left the car until Tuesday (7 days), he would apply a $200.00 discount.
I paid for the repair/replacememt, shook my head and walked out, never to return.
This company advertises a Military Discount and does not honor it.
Veterans and Customers be careful.
User's recommendation: Stop the lies and fraud
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Salt Lake City, UtahRefund request
- Quick service
- Incompetent mechanics
Preferred solution: Full refund
This Company did not honor Veterans Discount
Big O Tires advertises Veterans Discount on a huge poster at the entrance door.
We spent $1000.00 on a battery (Interstate), that still had full exchange warranty. Big O Tires installed another brand after we requested the same Interstate brand.
Since I am a Combat Vietnam Veteran, I requested a veterans discount as they advertised.
I was told to leave the car at the facility until Tuesday, that's 7 days to have the discount applied.
I then asked for a complete printed diagnostic report, they gave me an invoice, I asked to speak to the manager, his reply, manager was not in, asked for business cards so that I could contact the manager. His reply, we dont have any.
Shook my head paid and left, never ever to return to this place.
I hope all the Veterans and first responders take note of this fake advertisement by Big O Tires.
User's recommendation: Find a more reputable place. Just look at the reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lees Summit, MissouriResolved: Refund
Company fixed the issue and I have been provided with apology. I went into the store and talked to the Manager.
- Terrible service do not stand by their products
Preferred solution: Full refund
User's recommendation: Go to Tires Plus!!!
Won't help with flat 35 minutes prior to closing
I went in at 5:15 and Steve from the Alma School location in Mesa was aware I had a flat with two large slits on tire and he wouldnt change my tire and told me he couldnt do it for me, it was 5:15 and the store closed at 6. I left with my flat and had to drive to another big o tire and get it replaced.
Albert from greenfield and main stayed after hours because he said it was an emergency and I shouldnt be driving like that.
I was very great full for Albert but Steve could care less for my safety.previously at the same location I paid for a lot of work done in my suv and later found out that my coolant and oil change wasnt done and who knows what else they didnt do and I paid a lot. Very unhappy
User's recommendation: Stay away from the big o tires on Alma school
Missed opportunity on my 4 brand new tires
User's recommendation: Watch your service and watch them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy car was messed up at big of in Norman!
Preferred solution: They need to have my car towed to a mechanic! It's undrivable.
Several services not performed, 12/15/23
- Quick service
- Not true about guaranteed service
Preferred solution: To be honest with customer
Tire rotation
User's recommendation: Use big o in Layton instead of kaysville
The manger just broke my key and called me a ducking ***
- Close in proximity
- Dishonest and abusive
Preferred solution: Replacement key and refund or minimally price reduction
User's recommendation: Go somewhere else very dishonest
Car Still Malfunctioning
So I reached out to you guys sometime ago about this issue and never got a response. They inspected my car did no secure the holes connected to the coolant tight enough.
Didnt realize until I drove off and my car was smoking underneath the hood causing corrosion on everything else underneath it, ever since then Ive been having coolant leaks simultaneously. Ill take it back to that shop and cause they know they made a mistake by not securing the hose properly they always top
It up. They keep trying to send me off and I know theres a more severe issue they cause than just topping the fuel up will help.
Thats a temporary fix for something they caused damage to permanently. I need to reach out headquarters and get this fixed once and for all its causing more issues in my vehicle and the guy who works there tries to get passive aggressive and at this point I need to reach higher level ups to for a resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions
- Good service
- Labor that cost more than the service we pay for
Preferred solution: Stop being ripped off with the shop supplies tou charge all customers. How man cases of rags , paper towels have we all brought in one week . Each store should have a operating budget
User's recommendation: Question those shop supplies. It's not fair we pay for the supplies they use yo do the services we're paying for
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If the alternator was over charging the battery is not covered under warranty, ANY MANUFATER period. As for the Alternator and maybe the battery.
Did the offer to give it to you for what they would of paid in core charges. Any company should offer this .
Unfortunately this is at cost and can not have a discount apply. I bet they offered it and you refused to pay the core charge.