Big O Tires Reviews

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tires tire car service store manager oil customer vehicle business
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Warranty issue alignment

1.0
Big O Tires - Warranty issue alignment
Big O Tires - Warranty issue alignment
The casper,wy store will not warranty the 6 month from grand junction,co. I paid for the alignment and they will not honor the warranty
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ID
#2248674 Review #2248674 is a subjective opinion of poster.
Location
Casper, Wyoming
Service
Big O Tires Wheel Alignment
Loss
$90
Preferred solution
Full refund

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Catastrophic tire failure

1.0
Manager could not evaluate tire so automatically had to buy new tires I had tire failure on the highway, it turned in to a life threatening situation so very concerning. I would like to know why tire failed. The cashier thought he could do a root cause analysis but had no clue what he was saying.

User's recommendation: Not at all likely.

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1 comment
#2025067

How do you know you didn't hit something on the road?

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0 0
ID
#2619500 Review #2619500 is a subjective opinion of poster.
Location
Denver, Colorado

Balance, pay bill

I received my PPP funds and wanted to eliminate the monthly bill. That is all it was about. Best, Hugh.
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ID
#2608871 Review #2608871 is a subjective opinion of poster.
New Reviewer

Issues with repaires

Issue is with BigO in Madison Indiana. Took vehicle to get tune up, they found other things. Needless to say, my bill went from a tune up to over 7 hundred dollars. Then less than a year same thing happen. I would appreciate you giving attention to this matter.
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ID
#2564638 Review #2564638 is a subjective opinion of poster.
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

Power steering pump

How are you doing my name is Jamal Lynch I live in San Francisco California I bought my car to one of your big O tires thats on Gary Street in San Francisco I bought The car from Vacaville on Wednesday I bought it to big O tires on Friday for oil change a week later my power steering went out when I went to put fluid in it the cap Was off I called big O tires and told them someone left the cap offTheres nowhere on the paperwork that they gave me back saying my power steering cap was off when they check the fluids the manager told me I could ride around without a power steering cap
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ID
#2553960 Review #2553960 is a subjective opinion of poster.
Location
San Francisco, California
Service
Big O Tires Part Replacement
Pros
  • Cheat
  • Manager
  • Con
Preferred solution
My power steering pump fixed I’m pretty sure if my power steering cat was off when I check my fluids they would’ve put it on that paper is nowhere on that paper saying my power steering tablets of when they change my Oil
New Reviewer

Fraudulent services

Took my vehicle in to get breaks and Roters replaced. Roters and breaks were not replaced but I paid for it all to be done.
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ID
#2552339 Review #2552339 is a subjective opinion of poster.
Location
Rock Springs, Wyoming
Cons
  • Vehicle worse after service than it was before service
  • Damaged customers vehicles not just mine
Loss
$220
Preferred solution
Full refund

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Corporate / Customer Service

1.0
I don't know if it was an incorrect number or what, but I was on hold for almost 2 hours. There's no point in having a contact number or customer service line. I tried 3 different numbers.I

User's recommendation: I wouldn't waste your time calling or even trying to get help from this company.

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ID
#2533422 Review #2533422 is a subjective opinion of poster.
Service
Big O Tires Customer Care
Pros
  • Customer service
  • Response time
Cons
  • Bad customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

1.6
Had an appointment today at 1pm. I got there 10 minutes early. They had trouble finding paperwork on tires they had to order. Told me ready 2-2:30 pm to replace 4 tires! He said I was next. Went to eat lunch, back at 1:40 and still car in parking lot. Manager, Allen...
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ID
#2522488 Review #2522488 is a subjective opinion of poster.
Location
Anaheim, California
Product
Big O Tires Tires
Preferred solution
Apology

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Verified Reviewer New Reviewer

Tore up car

1.6
Big O Tires - Tore up car
Went in for an oil change, and they broke my sensor connector. Then acted like it wasn't there fault
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ID
#2511483 Review #2511483 is a subjective opinion of poster.
Location
Bentonville, Arkansas
Service
Big O Tires Oil Change
Cons
  • Customer service was terrible
  • Lack of safety they provided and caring
Loss
$105
Preferred solution
Full refund

Over charging

i called made an appointment, price quote of $200 and when when i showed they lost my appointment and then had the nerve to tell me the price was going to be $400.. *** them i hate lyre's i will never go back to them again they get a "0" rating, dont go there they are a rip off jack furriers will do the same work for $150,,, i really hate lying sacks of shit.... DONT GO TO BIG O if you are smart you will go somewhere else.

User's recommendation: dont go there.

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ID
#2497425 Review #2497425 is a subjective opinion of poster.
Location
Marana, Arizona

Horrible service

2.0
I had horrible experiences at both the Port Kells and Richmond locations. I brought my car in for inspection. From the booking to the appointment to after at Richmond was horrible. The person I dealt with I believe Shaun is his name was very unprofessional and rude. He gave us attitude and was not friendly. Said I dont work on windshields so its not my problem. Got a text from the manager trying to apologize but was very condescending, unprofessional and like he was mocking me. I will never ever return to big o tires and I will tell everyone to never come here and how horrible this service was. I would like a full refund of the $50 I spent.
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ID
#2479711 Review #2479711 is a subjective opinion of poster.
Location
Vancouver, British Columbia

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Frustrated

1.0
The rudeness and lies was beyond compensation. They give you a diagnosis. You pay for it hundreds of dollars. It happens to not fix the problem. Instead of taking responsibility.. they try to go in circles. They made me come several days with no resolution and then the 3rd day tell me that their business does not revolve around me especially when they have customers paying thousands of dollars and need more priority. I'm so dissatisfied and warn others to be aware as I saw other customers come and go with disappointed faces as well.
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ID
#2475987 Review #2475987 is a subjective opinion of poster.
Product
Big O Tires Tires
Pros
  • All cons
Cons
  • Customer service was terrible
Loss
$500
Preferred solution
Let the company propose a solution

Very Rude manager and poor service

1.0
I bought tires there but cannot get them rotated. They want to have my van all day just to rotate the tires. The manager yelled at me and walked away when I tried to talk to him. Horrible way to run a business.

User's recommendation: Do not buy tires at this business.

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ID
#2470047 Review #2470047 is a subjective opinion of poster.
Location
Sedona, Arizona

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Verified Reviewer New Reviewer

1.0
Big O Tires - Personnel
Big O Tires - Personnel
Feb 18, 2021 I went to the Big O tire store located at 1801 W. Foxwood Drive in Raymore, Missouri. The time was approximately 1:00. There was a female employee working the counter. I advised I needed to purchase some tires and gave her the tire size. She printed off a...
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ID
#2426241 Review #2426241 is a subjective opinion of poster.
Product
Big O Tires Tires
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
Really disappointed that corporate did nothing to intervene in my dispute when the Big O Tires on 40420 California Oaks Rd, Murrieta CA ripped me off by including a Tire Road Hazard Warranty for 110.00 as a "condition" for a Buy Three Get One Free sale. The paperwork I...
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ID
#2400866 Review #2400866 is a subjective opinion of poster.
Location
Murrieta, California
Service
Big O Tires Customer Care
Cons
  • Deception
Loss
$110
Preferred solution
Full refund

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Verified Reviewer New Reviewer

1.6
Original review updated by user Jan 02, 2021
This took place on the Lindsey Rd. in Gilbert, AZ. After coming in the second time for my air conditioning, I was told the work would be done in about two hours. (I do understand that this was an educated estimate.) Since the Big O there was not following the County...
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ID
#2362972 Review #2362972 is a subjective opinion of poster.
Location
Gilbert, Arizona
Service
Big O Tires Car Repair
Cons
  • Not following legal health guidelines
  • Not being honest
  • Incompetent or unprofessional estimation of work
Preferred solution
Arrange for all work to be redone until the A/C works correctly at a location that will follow the county proclamation requiring ALL businesses to abide by the mask mandate for free OR pay to have the work completed by another business.

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