Big O Tires

So me and my husband went to Big O Tires to change the brakes and the coolant of our car, after we spent 1800 dollars for the service,,, it turns out t

THEY DID NOT PROPERLY DO THEIR JOB!!! Unbelievable!

While me and my husband and I were out on a grocery shopping drive, the car was uneasily hot, physically way too hot than it should be. Turns out they didn't change the coolant AT ALL WHEN IT WAS IN THE BILL THAT THEY DID IT AND THEY DARE TO CHARGE US FOR IT!!! Just so you know, if the coolant is empty, it could cause a serious hazard in your car as shown for the VERY real-life experience me and my husband experienced. Apparently my husband felt it was way too hot and opened the car bonnet and the coolant was empty!!!

It could've seriously damaged the car and us! When I called them back saying that they didn't change anything and when I went to see them in person, they claimed that they did in fact replace it and that I was in the wrong and stated "oh it wasnt empty but we'll refill it for free. They didn't admit their mistake or apologize. When I went back there again to confront them, turns out I was BLACKLISTED from their location, the worker said I was not welcome and told me to "get out", publicly humiliating me making me seem like I was a crazy customer that was in the wrong, so I was very unsatisfied, absolutely enraged.

I will never come to this Big O Tires for service ever again. Worst service I have ever received.

Do not recommend. -100/10

I took my lawn mower tire in for repair, I was informed they could not repair it so a new one was ordered.

I was told it would be done in 1.5 hours, I went back 2 hours later and was informed the tire did not make it to the store it would be tomorrow. I took the tire back the next day and was told it would take 1 hour, two hours later I get a call from Big O telling me they could not get the tire to seal to the rim and that they had to put a tube inside the tire also the cost was double that was originally quoted!

(this rim is 1 year old with no damage.

Big o tried to appease me by taking the tub off of the bill but I was still charged $15 more than originally quoted.

Enjoy your money Big O it is the last you will ever get from me! and I will spread the word to never go to Big O.

I stopped into a local Big O Tire store to inquire about a line of credit for new tires for my BMW. Before proceeding on any installation I told them that i was only inquiring today since and will only get tires if i get a line of credit and i was in no rush for the install until I had the credit line.

She took me through their online qualifying process name/SS#/address etc. The computer screen popped up saying i was approved for $1K. Upon seeing this, The sales lady then said they had time to install the new tires in 1.5 hours today, and helped me pick out tires with-in the $1k credit limit. So they installed the tires.

4 hours later, (not 1.5) I was told my new tires were on and that i could take my car home..When I arrived, they told me they couldn't find my account or the credit line and asked me to continue to keep filling out multiple lines of credit and the computer couldn't find my account.

So then they turned to me expecting me to pay for this (out of pocket). This is Bait and switch and gross neglect of my consumer rights. Irresponsible employees. And incompetent computer systems.

Further they destroyed my original tires (they were gone) Before starting i told them to save my tires and "bag them" for me.

Nope!

Yes, I talked to the manager several times over many days on the phone and in person. This whole thing took me days to try and resolve, costing me time with my own clients, to no avail. All the manager said in the end, was "Sorry, I know the girl who helped you, saw you were approved for $1k"

During the many times they were asking me to input my information the girl called a local furniture store in front of me, when asked why she was calling a furniture company she indicated, this is who their line of credit is through. I later told the manager about this as well.

All he had to say was, "we don't run our credit through a furniture company, I don't know why she would do that??"

I agreed!!

I could tell that my SS# had been compromised, the situation was clearly not in reliable or trustworthy hands, And that I was being taken advantage of.

So I left. After many days of rehashing this, I had to contact my attorney.

Their tire financing branch of Comenity is an absolute joke. Called to talk to service department about interest charged on my account immediately after bill was received showing a small balance left after zero % period ended.

They refused to make any adjustments despite me calling immediately to rectify the balance discrepancy. I have never been late on a payment and the interest was more than the remaining balance after my last payment.

Refused to offer any help and just kept citing the terms and conditions and stated they have a three day grace period but that expired 5 days before they even mailed me the notice. Paid the balance and closed the account and will be buying tires elsewhere from now on.