Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.6

Had an appointment today at 1pm. I got there 10 minutes early.

They had trouble finding paperwork on tires they had to order. Told me ready 2-2:30 pm to replace 4 tires! He said I was next. Went to eat lunch, back at 1:40 and still car in parking lot.

Manager, Allen told me appointment only means next in line, not that they will work on your car at that time. Great, why make an appointment? They started on car 1:45 pm....after 50 minutes, looked in bay and saw no one. Everyone probably out to lunch.

When I saw person working on rims, saw tools on chrome rims. I have a Porsche and particular on work and cleanliness. Got car at 3:22pm. Almost 2.5 hrs later to change 4 tires with an appointment.

Manager not professional either. When asked assistant how much longer, said tires directional so had to take off and put 2 on. Did they put on wrong initially??

Had to clean 4 rims once got home looking for scratch marks on the rims. Didn't find any, amazing.

User's recommendation: Poor customer service, lies to you about timing, not professional.

Preferred solution: Apology.

Location: East La Palma Avenue, Anaheim, CA 92801

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Big O Tires Reviews

  1. 142 reviews
  2. 55 reviews
  3. 9 reviews
  4. 4 reviews
  5. 11 reviews
Big O Tires reviews