Sedona, Arizona
1 comment
Featured 100% full Not resolved
Customer service
Price Affordability
Product or Service Quality
Value for money

I took a flat tire for repair to the Big O Tire franchise in Sedona, Arizona on Oct.15, 2014.

I was instructed to park my F-250 Ford truck at a specific location, but then no one helped me. I waited for over 30 minutes and the started some of the work myself. Finally, an employee came to help me, but he placed the jack he was using improperly on my truck and when he raised the truck only the body was raised and not the tire/axle. The improperly placed jack damaged a bracket attached to the frame by bending out the metal (see attached photos).

The employee yelled at me, claimed the damage was my fault, and was extremely inconsiderate. The only offer they made for repairing my truck was for me to cover half the cost of the part (s) and they would do the installation. I decided that the employees at this business may not repair my truck correctly so I went through my insurance. The owner of the franchise evidently has been informed of this incident, but has not contacted me about it.

They have insurance, but were unwilling to cover the cost of repairing the damage they caused.I do not recommend that other customers use this Big O Tire business in Sedona.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Refund of my insurance deductible for repairing the damage they caused to my truck..

I didn't like: Service, Damage to my car, Treatment by employees.

Had an Experience with Big O Tires?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Tire Jed

yeah they do a lot of peyote and mushrooms then walk on hot coals in Sedona. something to do with the harmonic convergence or strange rock crystals or something. but what do I know!

You May Also Like

Bethpage Car Wash - CRIMINAL OWNER RUINED MY SON'S CAR Bethpage Car Wash "My son brought in his Chevy Avalanche to BETHPAGE CARWASH for a standard wash. When the vehicle emerged from the washing bay, he noticed that the beautiful chrome rims on..." Read more Mavis Discount Tire - PREYED ON MY WIFE AND TRIED TO RIP US OFF!!!!!! Mavis Discount Tire "On March 1st my wife took our 2006 Hyundai Sonata into the Mavis Discount Tire located at 1860 North Olden Ave. in Ewing Twp. NJ. Our driver side window would..." Read more Precision Tune - Theft by Service Precision Tune "CONSUMER BEWARE!!! This is to let you know you need to check behind ppl when you go have things done on your car. I took my 2005 Chrysler PT for..." Read more Ziebart - AVOID AT ALL COST - Poor Tint Poor Service - Poor Company Ziebart "I am posting this review for my Son who has had a Very Negative experience with Ziebart Poe Ave. (Vandalia, Ohio) & Ziebart Troy, Ohio. Avoid Ziebart &..." Read more Inline Tube - WASTE OF TIME and MONEY! DO NOT BUY FROM TINLINE LUBE... Inline Tube "DO NOT DO BUSINESS WITH THESE PEOPLE!! I cannot believe I spent JULY waiting around on inline tube .... took forever to get my body bushings and stuff from them,..." Read more Good People Good Company at Mariner Finance Mariner Finance "They are professional, courteous and polite. This company has helped me after my son passed away with no life insurance leaving behind a new home, his wife and a 14..." Read more Danger! Must Cure Obesity Company giving dangerous medical advice and selling fake products Must Cure Obesity Co "Be careful out there consumers with this company and it's sister companies, Gastric Bypass Alternative, and Roca Labs. I am a healthcare professional and was asked by a patient..." Read more Must Cure Obesity Co.- SCAM ALERT! Must Cure Obesity Co "As a person looking for a weight loss plan I found this company and it is easy to see that it is owned by the same person that owns Roca..." Read more