Big O Tires
Reviews and Complaints
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Verified ReviewerQuestions
- Good service
- Labor that cost more than the service we pay for
Preferred solution: Stop being ripped off with the shop supplies tou charge all customers. How man cases of rags , paper towels have we all brought in one week . Each store should have a operating budget
User's recommendation: Question those shop supplies. It's not fair we pay for the supplies they use yo do the services we're paying for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Valley City, UtahI, took my: 2015 Santa Fe Sport AWD; Tuesday, 4/18/2023That approximately 735am-ish for a "FREE" = Tire Rotation and Balance!!!
At the end of, my SERVICES were Supposedly = Completed!!!
Darren McCandless~SAID that I, need REAR BRAKES & ROTORS= Replaced & the CO$T would B =
$430.00 +Tax & Fee's, etc... I said I wouldn't B able 2~currently, but THANK YOU, for the INFORMATION!!!
So, I went to my brother's shop, WHOM is a CERTIFIED~ MECHANIC... I, thought I needed a 2nd.~OPINION. SO, HE~TOOK~OFF the "REAR~TIRES~OFF" 1~at a time!! HE, checked the REAR~BRAKES.
HE then INFORMED me that the REAR~BRAKES had at least a = "1/2 LIFE & or MORE left" B~4 NEEDING 2~B "REPLACED"!!! So then my brother then took OFF the FRONT TIRES just 2~CHECK~OUT & when it came to the FRONT PASSENGER TIRE!!!. HE "NOTICED" that it was MISSING = 1~of the LUG'NUTS were "MISSING" & that a 2nd.~LUG'NUT was about 2~FALL~OFF as well. So, "WHOM" ever is Darren's (technician) was, NOT ONLY "LIED~2~US" about-
NEEDING~
REAR~
BRAKES.
The (technician) also 4~got~2~put-
"BACK~ON~1~ of the LUG'NUTS & also another 1~was "LITERALLY"
about 2~FALL~OFF as WELL...
Thank~GOD, I went 2 my BROTHER'S 2 get a 2nd~OPINION & NOW, I have 2 GO through the TROUBLE 2~RETURN the NEW BRAKES & ROTORS I just PURCHASED at a AUTO STORE that is GOING~2~take even a LOT~MORE of MY~TIME~2~DO it as WELL!!!
I, HOPE "U" REALIZE that I'VE only shared this information so that YOU'LL B~ABLE 2~make the Riiiiight decision whether = 2~GO~2 a "BIG O'Tires" approximately~South of 3500 S. & 5600 W., West Valley City, Utah on the EAST-side of 5600 W.
...
mY- Best wishes 2~"U" whoever
decides 2~GO~2 this "Big O'Tires, LOCATION
& or ANY of its siblings!!!
- Really good services for many years until now
- This service experience was i eve
Preferred solution: Apology
User's recommendation: I WOULDN'T GO TO THIS BIG'O TIRE CO. w/OUT a 2nd. OPINION!!! Or DON'T GO HERE at aLL...
Mail is no good
This place is a joke
User's recommendation: GO ANY PLACE BUT TO THE BIG O TIRES
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Louisville, KentuckyI was over priced and overcharged
- I told him what was wrong
- I got ripped off
Preferred solution: Full refund
User's recommendation: No, I do not recommend
Problems with store manager and warranty
User's recommendation: Beware of tire companies lifts. Cars need level lifts to see accurate results.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mesa, ArizonaIsssues with oil change
User's recommendation: Check your engine oil as soon as they pull it into a parking space. Check to make sure they put all parts back in your vehicle
Concerned and unhappy customer
I would like to start out by saying I have never had an issue with Big O until now. My entire family goes here, I have sent many of clients from work, always saying how Big O has the best customer service.
Always doing a great job. Unfortunately I feel like I have been scammed and screwed over. I have an attachment from another Mechanic I need to attach with this. It is what is still wrong with my car, and what I asked to originally be fixed.
My bill from Big O is 1274.85, which I would understand if the things were fixed that were discussed. I now have to pay another Mechanic to fix their screw up. I'm also missing the middle part of my hubcap, which is odd, but true. I'm a single mom of three and can not afford to be scammed.
I just got back to work after having a tumor removed from my ribs, which took me out for 2 months.
Now I can't even drive my car to work. I have been taking a shuttle.
User's recommendation: Don't take your car to Big O
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Reno, NevadaOvercharge, finding stuff not true to fix, etc.
- Waiting room is nice
- Overcharge for what is not necessary
Preferred solution: Full refund
User's recommendation: Go to another service and repair shop. You will have your car better service and it would not take to find a better mechanic and service elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stockton, CaliforniaThey find things more to charge for and 90% is not necessary.
User's recommendation: Be careful, they can scam people very easily , go to another service and mechanic, never Big O Tires.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bad service
Company fixed the issue and I have been provided with full refund.
I got a full refund after several unsuccessful tries to fix back drums so they don't squeak
After 5 unsuccessful tries to get my back brakes repaired correctly I took my 2004 Ford focus back to Big O tires and after speaking with his manager Cody refunded me my entire amount.
- Fast service
- Bad service
Preferred solution: Car fixed right
User's recommendation: Don't believe everything your told
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Havasu City, ArizonaResolved: Rear Brake job incomplete
Company fixed the issue and I have been provided with full refund.
User's recommendation: No brakes done at Big O in Kingman AZ
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kingman, ArizonaUnfinished or poor brake job
- Fast service
- Fix brakes correctly
Preferred solution: My back brakes fixed correctly
User's recommendation: Reprimand or Fire Cody the manager
Didbt get my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Customer Service
- Worst customer service
Preferred solution: Full refund
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