TYREE S Ukf

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Questions

Why do we pay for shop supplies or materials they use ? I was told this morning it was for things they use to clean up . If s technician spills oil during my oil chsnge shouldn't he clean it up any. Why do i have to pay for what they use . My service was cheaper than the labor charge . It serms like a rip off for me to pay for shop supplies
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Pros:
  • Good service
Cons:
  • Labor that cost more than the service we pay for

Preferred solution: Stop being ripped off with the shop supplies tou charge all customers. How man cases of rags , paper towels have we all brought in one week . Each store should have a operating budget

User's recommendation: Question those shop supplies. It's not fair we pay for the supplies they use yo do the services we're paying for

chris E Tcg

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Verified Reviewer
| map-marker West Valley City, Utah

I, took my: 2015 Santa Fe Sport AWD; Tuesday, 4/18/2023That approximately 735am-ish for a "FREE" = Tire Rotation and Balance!!!

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At the end of, my SERVICES were Supposedly = Completed!!!

Darren McCandless~SAID that I, need REAR BRAKES & ROTORS= Replaced & the CO$T would B =

$430.00 +Tax & Fee's, etc... I said I wouldn't B able 2~currently, but THANK YOU, for the INFORMATION!!!

So, I went to my brother's shop, WHOM is a CERTIFIED~ MECHANIC... I, thought I needed a 2nd.~OPINION. SO, HE~TOOK~OFF the "REAR~TIRES~OFF" 1~at a time!! HE, checked the REAR~BRAKES.

HE then INFORMED me that the REAR~BRAKES had at least a = "1/2 LIFE & or MORE left" B~4 NEEDING 2~B "REPLACED"!!! So then my brother then took OFF the FRONT TIRES just 2~CHECK~OUT & when it came to the FRONT PASSENGER TIRE!!!. HE "NOTICED" that it was MISSING = 1~of the LUG'NUTS were "MISSING" & that a 2nd.~LUG'NUT was about 2~FALL~OFF as well. So, "WHOM" ever is Darren's (technician) was, NOT ONLY "LIED~2~US" about-

NEEDING~

REAR~

BRAKES.

The (technician) also 4~got~2~put-

"BACK~ON~1~ of the LUG'NUTS & also another 1~was "LITERALLY"

about 2~FALL~OFF as WELL... Angry

Thank~GOD, I went 2 my BROTHER'S 2 get a 2nd~OPINION & NOW, I have 2 GO through the TROUBLE 2~RETURN the NEW BRAKES & ROTORS I just PURCHASED at a AUTO STORE that is GOING~2~take even a LOT~MORE of MY~TIME~2~DO it as WELL!!!Angry

I, HOPE "U" REALIZE that I'VE only shared this information so that YOU'LL B~ABLE 2~make the Riiiiight decision whether = 2~GO~2 a "BIG O'Tires" approximately~South of 3500 S. & 5600 W., West Valley City, Utah on the EAST-side of 5600 W.

...

mY- Best wishes 2~"U" whoever

decides 2~GO~2 this "Big O'Tires, LOCATION

& or ANY of its siblings!!! Sarcastic

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Loss:
$100
Pros:
  • Really good services for many years until now
Cons:
  • This service experience was i eve

Preferred solution: Apology

User's recommendation: I WOULDN'T GO TO THIS BIG'O TIRE CO. w/OUT a 2nd. OPINION!!! Or DON'T GO HERE at aLL...

Anonymous
map-marker Gardner, Kansas

Mail is no good

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I get coupons from you that are no good the date on will say a month later but the companies will not take it quit sending them to me
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Anonymous
map-marker Elk River, Minnesota

This place is a joke

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Go to the store on Saturday they are closed permanently on Tuesday! Their extended warranty leaves you hanging with a flat tire that cost$350. Per tire with$250 paid warranty that is No good
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User's recommendation: GO ANY PLACE BUT TO THE BIG O TIRES

Jesse H Znc

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Verified Reviewer
| map-marker Louisville, Kentucky

I was over priced and overcharged

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Big O Tires - I was over priced and overcharged
Big O Tires - I was over priced and overcharged - Image 2
Big O Tires - I was over priced and overcharged - Image 3
Original review Mar 31, 2023
Supposed to change all spark plugs and all coil packs, but only did one spark plug, and one coil pack when I asked about it, I was told they did all of the spark plugs when I looked u can clearly see they only changed 1 plug and coil pack.
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Loss:
$688
Pros:
  • I told him what was wrong
Cons:
  • I got ripped off

Preferred solution: Full refund

User's recommendation: No, I do not recommend

Hawkins Cun
map-marker Riverside, California

Problems with store manager and warranty

We are finally getting our warranty work done this Friday. So after paying another car shop $100 for a second opinion (2nd shop completely in disagreement with Big O viewpoint and said our axle was fine) the snarky mgr. at Big O reluctantly and impatiently agreed to fix 1 of the struts. We may still be filing a grievance report with BAR here, though.
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User's recommendation: Beware of tire companies lifts. Cars need level lifts to see accurate results.

Lanea Jvi

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Verified Reviewer
| map-marker Mesa, Arizona

Isssues with oil change

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Big O Tires - Isssues with oil change
Big O Tires - Isssues with oil change - Image 2
Big O Tires - Isssues with oil change - Image 3
Terrible service and customer service. They do not admit to their mistakes when over filling engine oil and stole my engine cover.
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User's recommendation: Check your engine oil as soon as they pull it into a parking space. Check to make sure they put all parts back in your vehicle

Anonymous
map-marker Cedar City, Utah

Concerned and unhappy customer

I would like to start out by saying I have never had an issue with Big O until now. My entire family goes here, I have sent many of clients from work, always saying how Big O has the best customer service.

Always doing a great job. Unfortunately I feel like I have been scammed and screwed over. I have an attachment from another Mechanic I need to attach with this. It is what is still wrong with my car, and what I asked to originally be fixed.

My bill from Big O is 1274.85, which I would understand if the things were fixed that were discussed. I now have to pay another Mechanic to fix their screw up. I'm also missing the middle part of my hubcap, which is odd, but true. I'm a single mom of three and can not afford to be scammed.

I just got back to work after having a tumor removed from my ribs, which took me out for 2 months.

Now I can't even drive my car to work. I have been taking a shuttle.

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User's recommendation: Don't take your car to Big O

David S Pyy

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Verified Reviewer
| map-marker Reno, Nevada

Overcharge, finding stuff not true to fix, etc.

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Overcharges, , finding stuff that was fine and charging for stuff not necessary. A big loss of money and waste of time. Saying things that need to be fixed and it does not need to be fixed. It has been in a city like Reno a long time. They are causing issues that are not necessary. I am losing money and time that could be spent elsewhere that is well spent.
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Loss:
$900
Pros:
  • Waiting room is nice
Cons:
  • Overcharge for what is not necessary

Preferred solution: Full refund

User's recommendation: Go to another service and repair shop. You will have your car better service and it would not take to find a better mechanic and service elsewhere

David S Pyy

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Verified Reviewer
| map-marker Stockton, California

They find things more to charge for and 90% is not necessary.

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I just needed brake pads and now they are finding stuff wrong with new tires, charging excess not necessary, ripping me off. It will be the last time Big O Tires today ever again. It is a decent location and it has been at this s location or city like Reno for over 50 years.
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User's recommendation: Be careful, they can scam people very easily , go to another service and mechanic, never Big O Tires.

Resolved
Carol M Ulk

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Resolved: Bad service

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Big O Tires - Bad service
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Big O Tires - Bad service - Image 4
Updated by user Jul 13, 2022

Company fixed the issue and I have been provided with full refund.

Updated by user Jul 13, 2022

I got a full refund after several unsuccessful tries to fix back drums so they don't squeak

Updated by user Jul 13, 2022

After 5 unsuccessful tries to get my back brakes repaired correctly I took my 2004 Ford focus back to Big O tires and after speaking with his manager Cody refunded me my entire amount.

Original review Jun 12, 2022
Just need my brakes fixed correctly by big O in Kingman AZ They never fixed my rear brakes correctly still squeals after 560.00 of new drums and shoes even the manager Cody did nothing to fix the problem after 2 times taking it there The mechanics never drove it until I INSISTED a test run and then said they fixed the problem NOT
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Loss:
$561
Pros:
  • Fast service
Cons:
  • Bad service

Preferred solution: Car fixed right

User's recommendation: Don't believe everything your told

Resolved
Carol M Ulk

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Verified Reviewer
| map-marker Lake Havasu City, Arizona

Resolved: Rear Brake job incomplete

Big O Tires - Rear Brake job incomplete
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Big O Tires - Rear Brake job incomplete - Image 3
Updated by user Jul 18, 2022

Company fixed the issue and I have been provided with full refund.

Original review Jun 17, 2022
Rear brake drums and shoes replaced or so I thought went in a third time after corporate texted manager Cody to do the right thing and fix the squeaking in passenger rear side Cody said I needed new brake shoes apparently the ones they said they replaced were either faulty or neglected to put on in first place.
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User's recommendation: No brakes done at Big O in Kingman AZ

Carol M Ulk

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| map-marker Kingman, Arizona

Unfinished or poor brake job

Big O Tires - Unfinished or poor brake job
Big O Tires - Unfinished or poor brake job - Image 2
Big O Tires - Unfinished or poor brake job - Image 3
I took my 2004 Ford Focus to Big O tires in Kingman AZ for squealing of brakes they replace both drums and shoes paid 560.93 drove off. the brakes still squealed took back 2 times after nothing was fixed nor would they give it a test drive until I INSISTED Cody the manager said nothing wrong still squeals!! Not happy
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Loss:
$561
Pros:
  • Fast service
Cons:
  • Fix brakes correctly

Preferred solution: My back brakes fixed correctly

User's recommendation: Reprimand or Fire Cody the manager

lisa w Vdv

Didbt get my card

Its been over a month and I still havent received my card in the mail Ive already called once regarding my card and they said they sent me another card which I still have not received I might as well cancel the card. Since Im not getting the card I shouldve already had it. So annoying
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Feroz A Qaa

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Verified Reviewer

Worst Customer Service

Big O Tires - Worst Customer Service
I went to This Location5745 NW Loop 410 Leon Valley, TX 78238 for oil change. They Kept my car for 3 hour didnt change the oil. They have given my car without changing the oil worst service. I Recommend people not to go this location people work there were very Rude n Yell at me . If they dont want to work shutdown this place User's recommendation: Im not going to be your costumer forever.
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Loss:
$200
Cons:
  • Worst customer service

Preferred solution: Full refund