Big O Tires
Reviews and Complaints
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Verified Reviewer | Austin, TexasHave not received credit card
Preferred solution: My credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPersonnel
Feb 18, 2021 I went to the Big O tire store located at 1801 W. Foxwood Drive in Raymore, Missouri.
The time was approximately 1:00. There was a female employee working the counter. I advised I needed to purchase some tires and gave her the tire size. She printed off a quote and proceeded to show me a "like" tire on the showroom floor.
The size was 275x60R20. No indication whether this was a P Metric (passenger) tire or a LT (light truck) tire. I asked the clerk what the ply rating was on the tire and she advised she would need to ask her manager. She went in the shop area and spoke with someone (I could see her through the glass) then came back and advised me "it's a standard 8 ply tire".
I told her there is no such thing and she became defensive and argumentative. She said "sir, I've been doing this for two years and I know what I'm doing. Besides, that's what my manager said it was". She proceeded by saying "if it was a 10 ply tire it would say load range E".
I then proceeded to inform her that if it was an 8 ply tire it would say load range D and if it were a 6 ply tire it should say load range C. There is no indication of this tire being an 8 ply tire. She got very defensive at that point in time and said "just because I'm a girl doesn't mean I don't know what I'm doing. You can just talk to my manager if you want".
I told her that is exactly who I wanted to talk to. She went back into the shop area and was gone for nearly 5 minutes before coming back to the front lobby and advising me that her manager was on his lunch break and didn't have time to talk to me. She then said "and the tire you are asking about is a 4 ply tire, my manager just looked it up". I said "so it's not a standard 8 ply as your manager said in the beginning"?
I then said "I no longer need to speak with your manager, I need to speak with your district manager". She said "fine but I'm not giving you his name or phone number". She then left me standing in the lobby and marched herself back into the shop area.
There are a lot of training opportunities in this store it appears. The manager isn't giving his employees proper training nor is he giving them correct information nor is he supporting them when there is someone asking to speak with him.
Preferred solution: Let the company propose a solution
User's recommendation: Go to a different store if you insist on buying from Big O Tires
Tire problem
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaDamaged vehicle due to bad service
Preferred solution: Full refund
User's recommendation: Never use big O tires for any major work to vehicles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaBad services
Preferred solution: Let the company propose a solution
User's recommendation: Don't go to Big o in centennial
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, MissouriWon't stand behind their work.
Preferred solution: Full refund
Damaged mine and daughter chevy hhr 2008
User's recommendation: Do not use Big O for any major issues with vehicles
Poor service
- All cons
- Inflated prices
Preferred solution: Apology
User's recommendation: reported to bbb, yelp and next door app to never go to this place
I didn’t do anything
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bentonville, ArkansasTore up car
- Lack of safety they provided and caring
- Customer service was terrible
Preferred solution: Full refund
Bad customer service
Preferred solution: Let the company propose a solution
User's recommendation: Run Run And Keep Running away . Check your receipt. How do you purchase a tire hazard plan . And that be considered Labor cost ? How do you explain $21.99 mounting and balance charge for the same tire . You are now getting replaced but this time it's 69.50 . Speak up show them your org receipt. They're counting on u not having it .
Bad customer service
I brought my truck in for an oil change, new spare and tire rotation. They charged me for 21 quarts of oil, and my truck takes 12.
When I went to pick up my truck, I noticed the tires had not been rotated. I ask the guy at the counter what happened he offered to get it back in. then one of the other guys said they don't do tire rotations on dually, this is new to me because they had done it in the past for me for the last 2 years. The guy at the counter also charged me for the tire disposal fee, but threw the tire in the bed of my truck.
I said either remove the fee or take the tire, all I got was "It's out of my hands and nothing I can do". This place has gone to crap in the last couple of months.
- Fraud
- Lies
Preferred solution: Full refund
User's recommendation: Go somewhere else
Oil top off
- Customer care
Not happy with Quality of work and parts I want to spend money for something that’s not wrong
- Lower prices care more about customer well being and honesty
- Liars and thieves
Preferred solution: A full refund and the repair fix
User's recommendation: Oh if your vehicle is broke before you take it in don’t expect for it to be fixed and get it back highly highly disappointed and once my issue was resolved I will not be going back
Bad service damaged the vehicle
Preferred solution: My vehicle should be fixed.
User's recommendation: I won’t reclined anyone from my department and my all friend circle in Victoria and tell others about it on Facebook also.
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