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Big O on Gilbert Road in Chandler Arizona lost my wheel lock lug nut key, stole a roll of quarters out of my glove box, forgot to replace one of the lugs, and had us come in three times telling us that they would fix the problem, but didn't. You can't believe a word they say.

The manager told us that he ordered the missing part, but he didn't. We finally had to go to a car dealer and buy the missing part ourselves.

Also when I came in and got a quote and agreed to buy the tires - problem - we were later told that the salesman had made a mistake and it was going to cost $40.00 more. We agreed, but should have realized that this store uses this to scam their customers and should have walked away.

Reason of review: theft - lying manager - scam.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Big O Tires Cons: Bad customer service, Treatment by employees, Inflated prices, Do not like them at all.

Location: Chandler, Arizona

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Gosh, that also happened to me at Big-O in Topeka, KS. before they ruined our toyota 4runner, i'd had them put on new tires on a different car.

i thought nothing of the wheel lock key, until a week later when my mechanic needed it to check one of the tires. i went back to them, & they couldn't produce it....of course, i let it slide & went & got a new one....gggrrrrrr!!!!

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