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Needed a tire, was quoted the price of one given cost for tire, rotation and alignment. Decided to loom around, looked online found cheaper tire, called back told they would need to order tire from another Big O Tire store to which i said fine do it. Was told tire would arrive on Tuesday, but it didn't arrive until Thursday morning!!

They told me brakes were bad and that i should get four new tires since i had an all wheel drive vehicle that can be put into four wheel drive!

Well after i decided not to purchase brakes and four new tires i was treated like the red headed stepchild!!!!

They said I'd have to sign a waiver stating i wouldn't hold them responsible if i had issues with transmission for not getting all four new tires!! I didn't sign any waiver because clerk forgot to have me do so!!!

Will never go to another Big O Tires facility!!! This one is in Columbia, Missouri on I-70 drive!!! Warning-----stay away!!!

Reason of review: Poor customer service.

Location: Columbia, Missouri

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Guest

Yep. These guys are big on the upsell.

I always tell them: I don't buy my tires from my mechanic, and I don't have you guys turn wrenches on my vehicle. Great tires, but the manager dude needs to settle down on the upselling....

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