Requested a Cooper tire at Big O Tires and got an inferior tire Aspen
On the 28th of June 2014 Sales man Al Marinez "Big O Tires" showed me tires with name Aspen that would fit my car. I ask him if this was a Cooper tire and he stated that this was made by Cooper.
He stated this without any hesitation that this Aspen tire was manufactured by Cooper. My intention was to buy a Cooper not another brand but he convinced me that Aspen were made by Cooper. His manager "Johnny" heard all of this and never said a word. I bought his story.
And then I went home after he put the Aspen Tires on my car and started to research the name of the tire Aspen. Found out that this was not by Cooper but a manufacturer in Thailand which I did not want at all. When I callenged him the next morning on saturday the 28th of june 2014 he said that he would switch the tires to cooper lifeliners and wanted $80 more for the lifeliners, I found out the lifelines (Sears) were the same price as the Aspens. So then I research more and the tires I felt much more comfortable with were the Cooper CS4 Touring.
I requested the CS4 touring by Cooper, Al/the other saleman stated his warehouse does not have this type of Cooper tire and now refused to do anything. I told him that I would go buy the Cooper Cs4 touring tires and exhange the tires without incurring more costs. I drive very little miles (5000) a year on this car so the tires that I had my on the car would incur very little miles while we wait the exchange. Again he refused to do anything it.
To say the least I am very unhappy what went on with that store and never again deal with your company . I am a senior citzen who is 71 years old and feel that I was taken avantage of.
I will start lodging compliants againt your company if this is is not resolved between us.
Monetary Loss: $500.
Location: American Fork, Utah
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Thank you will never go there again