1.1
  • Service2 votes
  • Damage to my car1 votes
  • Treatment by employees1 votes
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  • Dec 06
  • Service Centers and Customer Services
  • Tempe, Arizona
  • Tension Rod Replacement
  • 6
  • REVIEW RATING 4/5

I took my car to the Tempe, AZ location at 8am to get the tension rod replaced on my 2004 Chevy Cavalier. It is now 1:30pm and I still don't have my car back. A job they told me would only take 2 hours to and COSTS me $300+. Every time I call they tell me a different thing. Rule of thumb, don't get a ride home and leave your car there. Stay there and keep bugging them until they get your work... Read more

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  • Dec 04
  • Service Centers and Customer Services
  • San Leandro, California
  • Tires
  • 7
  • REVIEW RATING 4/5

I bought 4 new tires from big-o and have had nothing but problems. Right from the start 2 tires would go flat. I took it back and they said my air pressure sensors were bad and they were 69 dollars each. After that I took it home two blocks away and parked it. The next morning I go out to find my tire flat. I take it back and they tell me they would call when they had it fixed. Well when closing... Read more

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Got to Big O tires at 7am and was told it would be no more than 5 hour wait to have studded snow tires put on. Still waiting over 7 1/2 hours and my vehicle is not even in the bay yet! They said it will be at least 45 minutes once it is in the bay. Come on! Add comment

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  • Nov 11
  • Service Centers and Customer Services
  • Sedona, Arizona
  • Tire Repair
  • 264
  • REVIEW RATING 5/5
Big O Tires - Personal truck damaged by employee at Big O Tire Franchise in Sedona, Arizona
1 of 4

I took a flat tire for repair to the Big O Tire franchise in Sedona, Arizona on Oct. 15, 2014. I was instructed to park my F-250 Ford truck at a specific location, but then no one helped me. I waited for over 30 minutes and the started some of the work myself. Finally, an employee came to help me, but he placed the jack he was using improperly on my truck and when he raised the truck only the... Read more

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  • Oct 12
  • Service Centers and Customer Services
  • Phoenix, Arizona
  • Oil Change
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to me I notice the tires had not been rotated. I asked if the tires were rotated and was told " your tires are too low to rotate, we measured them at 2/32nds of remaining tread." I looked at the tires and just walked away....I really did not want to get into a major argument with... Read more

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  • Oct 10
  • Service Centers and Customer Services
  • Phoenix, Arizona
  • Tire Service
  • 41
  • REVIEW RATING 3/5

Went to big o tires with a tire service issue. They said a part needed to be ordered and they would call us when the part came in. After a few days we did not get a call so we called them. They said the part was never ordered and they would put a rush on it and again said they would call us when the part came in. Days went by and again no call. We called them and they said they had the part... Read more

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  • Sep 19
  • Service Centers and Customer Services
  • American Fork, Utah
  • Tires Warranty
  • 84
  • REVIEW RATING 4/5

I bought new tires from this business on 06/09/2012 with a warranty. On 08/03/2014 my wife ran over something in the road and the right front tire developed a slow loss of air pressure, so we parked the car until the next day. The next day I had my parents take my car to this business to get the tire repaired. They told my dad the tire was unserviceable and that I had no warranty and that since... Read more

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  • Sep 14
  • Service Centers and Customer Services
  • Truck Brakes
  • 51
  • REVIEW RATING 4/5

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new rotors, basic adjustment. I picked up my truck at 4:30. At 6 I was unable to stop and ran into the back of another car. I had my truck towed to another shop where they found air in the brake lines and a brake pressure proportioning valve that was improperly set. Bruce, the... Read more

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  • Sep 05
  • Service Centers and Customer Services
  • Miami, Florida
  • Shocks
  • 47
  • REVIEW RATING 3/5

Whent to Big O tires got shocks replaced. They charged me $90 dollars per shock. When PepBoys a block down the street have them for $45 dollars per. When I asked them why were they charging me double the price for the parts then whats available at the auto parts store. They told me it was what the computer said to charge for the parts and they could not change that. So finally the rep at the... Read more

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  • Aug 27
  • Service Centers and Customer Services
  • Kearns, Utah
  • Tie Rod Repair
  • 101
  • REVIEW RATING 5/5
Big O Tires - Tie Rod and BAD CUSTOMER SERVICE
1 of 2

Back in Febuary of 2014 I went to Big O Tires on 3600 West and 5400 South in Kearns, UT to get new tires. While I was happy at the time with there service they said I needed a new INNER Tie Rod. So, I figured that it was still from the accident I had out of Vegas where I hit a ladder on the freeway, I paid to have it fixed. About 2 weeks ago I went to have an oil change and make sure my car was... Read more

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