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  • Customers like
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    • Service6
    • Attitude3
    • Was intimidated2

  • 1 day ago
  • Service Centers and Customer Services
  • Cochise, Arizona
  • Tires And Wheels
  • 5
  • REVIEW RATING 4/5

Took our car in for tire rotation (Thatcher, Az.) & they couldn't get lug bolt back in & sent us home with 4 out of 5 saying it's safe. Sometime later on I- 10 traveling from Tucson to Wilcox, AZ the wheel came off front left. Thankfully we got stopped w/o death or injury to ourselves or any others. We went back to Big O and told them what happened, after much conversation we were left... Read more

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  • Aug 27
  • Service Centers and Customer Services
  • Phoenix, Arizona
  • Oil Change
  • 7
  • REVIEW RATING 4/5

location of Big O tire 16880 W. Waddell Rd Surprise AZ 85388 Made appointment 8.26.15 the day before for 10:00 when got there exactly at 10:00AM on the appointment day the service writer told me he does not have my appointment for 10:00AM. He told me that he change the oil at 11:00AM I said OK. When come home after the oil change the following day after left the car overnight to cool down check... Read more

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They smashed the rear end of my son's van and denying all responsibility taking them to court cottonwood AZ Ed you suck never will return to big O lost all of my business !!!! this guy blows !!!! Add comment

HORRIBLE customer service!!! Especially Benny at the Wilmot store in Tucson! He ripped me off!!!!! Add comment

  • Aug 14
  • Service Centers and Customer Services
  • Las Vegas, Nevada
  • Big O Tires Tire Mounting
  • 16
  • REVIEW RATING 4/5

Ordered two front tires for my Mercedes from the tire experts at Big O Tire. While the vehicle was at a certified Mercedes shop on a lift for brakes and rotors replacement, I brought the front wheels to Big O in order to have the tires mounted. While picking up the wheels the next day I noticed the damaged to one of them. There were numerous dents in the chrome lip as well as a gash on the front.... Read more

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  • Aug 05
  • Service Centers and Customer Services
  • Ankeny, Iowa
  • Big O Tires Services
  • 6
  • REVIEW RATING 3/5

Big o tire in Ankeny is the worst shop to take your vehicle to. We took are car in to get a plastic piece attached on the bottom of are vw that came loose and they screwed it in to are air conditioning line. After taking are car into another shop to get the air fixed we found that the plastic piece was screwed right into the line. Costing us $500 to get it fixed. We tried to get them to reimburse... Read more

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  • Jul 31
  • Equipment
  • Dallas, Texas
  • Tires
  • 21
  • REVIEW RATING 4/5

Called ahead to get a quote, the manager ordered the tires and called the next day and told me that they were in. When I arrived I was treated like I wasn't a customer at all! During the introduction he showed me the tires (wrong size!)... He quickly told one of his workers to pull the right size out of stock? Why did he have to order my size if he already had them in stock? When the tires... Read more

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  • Jul 23
  • Service Centers and Customer Services
  • Big O Tires Oil Change
  • 9
  • REVIEW RATING 3/5

Dropped off the car for oil change, rotate and balance. Was told it would be 3 hours. After 3 and a half hours the car was still not in the back to begin service. This was the Springdale, AR location. This is pretty cut and dry. Not sure why I need to type 100 words. I guess that this is the price you have to pay for complain about a company. Looks like if have twenty nine more words. Well... Read more

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  • Jul 22
  • Service Centers and Customer Services
  • Peoria, Arizona
  • Big O Tire Rotation
  • 17
  • REVIEW RATING 4/5

Service for tire rotation and oil change. One tire had a flaw in rubber not in tread. Went to pick up car and noticed tire with flaw was still on same side of car. Told them they did not rotate my tires. Was told" we could tell there was no wearing of tread so no need to rotate. They are trusting their eyes to judge?? Got the bill and was charged for rotation "due to wear on tires". "Doug" had... Read more

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  • Jul 16
  • Equipment
  • Columbia, Missouri
  • Tires
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

Needed a tire, was quoted the price of one given cost for tire, rotation and alignment. Decided to loom around, looked online found cheaper tire, called back told they would need to order tire from another Big O Tire store to which i said fine do it. Was told tire would arrive on Tuesday, but it didn't arrive until Thursday morning!! They told me brakes were bad and that i should get four new... Read more

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