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1.5 Based on 36 reviews
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    • Service 7
    • Attitude 3
    • Do not like them at all 3

I took my vehicle in 4 times for them to get the alignment correct. First time it came back the wheel was cocked to the left. Had to take it back and leave it there all day. It was cocked to the left when I took it in the first time. The tech told me I would just have to *** the steering wheel and move it!! What !!! Ever heard of a tie rod? Took it back in for a second alignment. Still cocked. The 3rd time -- see the picture below...Did the... Read more

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Here is my complete history as given on the Website of Big O. They make it sound like they care, but no luck. 4 tires were purchased 5/12/14 from Big O #4214 in Goodyear. On 4/25/16 the right front tire failed about 16 miles from Boulder City , NV. We were able to limp in at 20 MPH to your Boulder City store #28901. The tire had began to rip in two places about 7 inches apart on the inside of the tire. The rips extended about 3... Read more

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I have been long time customer of discount tires, last big o gave me the best deal so i spent 1,500.00 in tires, alinement, parts, and labor, in durango, co. I live in phx, az, going back to durango on business tomorrow. Went to big o in sun city on bell road, for tire rotation and check alinement. Bruce said it would be a couple of hrs, get in line, so i did. They did not call back, so i called them. Now they said they did not have time, maybe... Read more

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Took car in with low tire at 7:00am and it was suppose to be ready at 2:00 it is 3:00 and not ready. They did not pull it in u til i got here at 2:00

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Went to big oh tires to have noise in wheel look at when got my vehicle back was maken this bad noise tramission went out of it but mind you it was fine until they did what ever they did an they wont fix it there fault what a wheel an transmission got to do with noise in wheel

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I was told i had a warranty for my tires at all locations but i went to big o in San Francisco and they said i was not in their system and would have to by 2 new tires they were not repairable. The guy was rude so i just left and went to Les shwab and they fixed them both for 14 dollars

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Long list of repairs needed, all of which were fixed by another honest mechanic who replaced an injector on number four cylinder. They had my son convinced he needed a replacement engine ! Never ever go to columbia mo business loop location. Then repeatedly try to convince me i had the whole thing wrong, customer service was irritating and terrible

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I bought a set of tires in 12/14. Service was horrible (with appointment took 4ish hours). When i went to leave, tire gauge light on in car, i had to inform them to fill the tires to manufacturing standards. Since then, i have had them rotated 4 times (per standards) and EVERYTIME the were filled below standard. I heard today i need 1 new tire (27000 into the 50000 warranty). They are aledging i don't fall under the warranty because the... Read more

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If u think u had a bad day yesterday, this will make u feel better .... on the way to Puppy Class, we stopped to get a drink. When we got out of the truck, we heard a loud hissing sound. Turns out, I had a good gash on the side wall of my rear passenger tire. I made it to 1st tire place(Fletchers), but they had just closed and informed me they could not turn on the air hose equipment. They did, however, put a lot of air into my tire (with... Read more

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Twice I went to them for two different things. This last one they were supposed to have balanced my tires a week ago. I went back and just left and all four tires were very out of balance. I had to stand and watch to make sure they did the job this time. Because they were so out of balance it means when I went in a couple months ago they didn't do the job then either. One thing I will say, if you catch them then they will finally do the job and... Read more

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