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  • Customers like
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  • Customers don't like
    • Service6
    • Attitude3
    • Was intimidated2

  • 1 day ago
  • Service Centers and Customer Services
  • Dallas, Texas
  • 7
  • REVIEW RATING 4/5

Called ahead to get a quote, the manager ordered the tires and called the next day and told me that they were in. When I arrived I was treated like I wasn't a customer at all! During the introduction he showed me the tires (wrong size!)... He quickly told one of his workers to pull the right size out of stock? Why did he have to order my size if he already had them in stock? When the tires... Read more

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  • Jul 23
  • Service Centers and Customer Services
  • 6
  • REVIEW RATING 3/5

Dropped off the car for oil change, rotate and balance. Was told it would be 3 hours. After 3 and a half hours the car was still not in the back to begin service. This was the Springdale, AR location. This is pretty cut and dry. Not sure why I need to type 100 words. I guess that this is the price you have to pay for complain about a company. Looks like if have twenty nine more words. Well... Read more

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  • Jul 22
  • Service Centers and Customer Services
  • Peoria, Arizona
  • Big O Tire Rotation
  • 10
  • REVIEW RATING 4/5

Service for tire rotation and oil change. One tire had a flaw in rubber not in tread. Went to pick up car and noticed tire with flaw was still on same side of car. Told them they did not rotate my tires. Was told" we could tell there was no wearing of tread so no need to rotate. They are trusting their eyes to judge?? Got the bill and was charged for rotation "due to wear on tires". "Doug" had... Read more

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  • Jul 16
  • Equipment
  • Columbia, Missouri
  • Tires
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

Needed a tire, was quoted the price of one given cost for tire, rotation and alignment. Decided to loom around, looked online found cheaper tire, called back told they would need to order tire from another Big O Tire store to which i said fine do it. Was told tire would arrive on Tuesday, but it didn't arrive until Thursday morning!! They told me brakes were bad and that i should get four new... Read more

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I purchased 4 new tires and one blew out on the side wall and they said I didn't have road hazzard so I bought a new one as well as road hazzard. The side wall blew out on the new one so I go back and they said I didn't purchase road hazzard.. And I did!! So I walked out bc he was being so rude and said sorry I can't help you. This was the only place I trusted until now! Add comment

  • Jul 07
  • Service Centers and Customer Services
  • Fort Lauderdale, Florida
  • Tires
  • 10
  • REVIEW RATING 4/5

I bought what I thought was new tires on my recent road trip. The Big O Tires in California told me they were 2014 tires when in fact they were made in 2010! Not only that they forged the serial number on the invoice to say they were actually made in 2014!!!! I only made it to Arizona from California before the tires were compleatly bald. I even lost control in the snow on the north rim of the... Read more

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I have never had such sorry tires. I bought 4 new commodore tires just barely 2 years old and had 3 blowouts this year 2015. I bought the insurance and was told when I went to Nampa Idaho store they did not cover hazard. Had two blown out tires, just to get me out of store they gave me one new tire. There is more to this story. Add comment

  • Jun 16
  • Service Centers and Customer Services
  • Point Lookout, Missouri
  • Wheel Alignment
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

Took my car there repeatedly to have the look at the front end, even did an alignment told me it was fine 3 separate times, a few months later the ball joint fell out went back to talk to them. Said they would call me in a day or 2, ended up waiting a week before I called them, said it was super busy but would call me back, waited 2 hours before I called them again, manger lied to me about how... Read more

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Property stolen from vehicle while having tires put on. Manager did nothing. One of the items was a necessary prescription that had been filled 20 min prior, all is gone. Police have been called, hopefully can get this resolved but doubt it. I'll not be doing business with them ever again. Not just that location, the whole chain is on my bad side. Add comment

  • May 05
  • Service Centers and Customer Services
  • Mesa, Arizona
  • Oil Change
  • 48
  • REVIEW RATING 4/5

Went to the Big O in Mesa at Baseline and Power road with a oil change coupon for $16.95 what a scam left with a bill for 90.00 they didn't ask me if they could change a lite bulb charge 40.00 put synthetic oil in my car because its company policy I was told and than I was charged $10.62 for oil change labor.I have never been charged labor on oil change in my life. The manager is a piece of ***... Read more

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