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Property stolen from vehicle while having tires put on. Manager did nothing. One of the items was a necessary prescription that had been filled 20 min prior, all is gone. Police have been called, hopefully can get this resolved but doubt it. I'll not be doing business with them ever again. Not just that location, the whole chain is on my bad side. Add comment

  • May 05
  • Service Centers and Customer Services
  • Mesa, Arizona
  • Oil Change
  • 16
  • REVIEW RATING 4/5

Went to the Big O in Mesa at Baseline and Power road with a oil change coupon for $16.95 what a scam left with a bill for 90.00 they didn't ask me if they could change a lite bulb charge 40.00 put synthetic oil in my car because its company policy I was told and than I was charged $10.62 for oil change labor.I have never been charged labor on oil change in my life. The manager is a piece of ***... Read more

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  • Apr 30
  • Service Centers and Customer Services
  • Apache Junction, Arizona
  • Motor Repair
  • 24
  • REVIEW RATING 4/5

I have to tell it. Went to Big O b/c the mngr, Jackie, is a buddies daughter. After my first visit she quoted me $155 to repair motor/tranny mount. I told her I knew the prob. It was the front right mount and I had already replaced the other mount. She said we inspected everything and that's it. I asked if she was sure. She said "positive!" I agreed to $155. Returned and was told there was an... Read more

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  • Apr 18
  • Service Centers and Customer Services
  • Mustang, Oklahoma
  • Tire Balancing
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

Jeez. I went in for an oil change, alignment, rotation and balance and lo and behold they screwed up my balance. Driving down the highway my steering wheel starts vibrating, then goes away then further down the road it does it again. This went on for miles. So when I get back home I have to take it to a mechanic and get another balance. Everything was fine before I took it to Big O Tires in... Read more

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  • Apr 13
  • Service Centers and Customer Services
  • Springdale, Arkansas
  • Brake Repair
  • 26
  • REVIEW RATING 4/5

I brought my truck in for rear brakes, I put an item in the bed before I right before I dropped it off and the rear bumper was not damaged. I waited in the lounge until the work was completed and returned to work. 5 minutes later and employee told me there was damage to my rear bumper. I talked with a manager at the Big O Tire store in Springdale, AR and he told me to get estimates. ... Read more

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  • Apr 05
  • Service Centers and Customer Services
  • West Jordan, Utah
  • Tires
  • 38
  • REVIEW RATING 4/5

On April 2, 2015, I brought my car there for safety and emission check. The shop said the car's tie rod ends should be fixed (including alignments and tire rotation). Two days afterward, I found my car pulling to right when running. Thus, I brought it to the shop again. The staff said it would take about 1 hour to finish. I waited for about 1.5 hours, and asked the staff what happened. He said it... Read more

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  • Mar 26
  • Service Centers and Customer Services
  • Aurora, Colorado
  • Tires
  • 25
  • REVIEW RATING 4/5

I went to get tires at Big O Tires off Mason in Fort Collins and left very unsatisfied. i had been there 3 times to get my new tires on. Each time waited at least an hour to two hours (even though each time they told me a half hour wait). They ordered my tires in the wrong size at first and ruined one of my back tires when changing them before realizing the tires they ordered were too small. I... Read more

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  • Mar 19
  • Service Centers and Customer Services
  • San Diego, California
  • Tire Repair
  • 39
  • REVIEW RATING 4/5

I went to the pacific beach Big O tires to get a roofing nail in my tire plugged. Immediately, I was told that is in the "no repair zone" and that the scuffs from parking would tear the tire to pieces if they put it on the machine. My only option $600 for new tires. When I informed him that I was hobby mechanic, and there was no damage to the side wall and that nail was just outside center of the... Read more

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  • Mar 19
  • Service Centers and Customer Services
  • Oklahoma City, Oklahoma
  • Tire Alignment
  • 41
  • REVIEW RATING 3/5

I went to Big O Tires in Mustang, Oklahoma to get an oil change, tire balance and rotation under warranty and a alignment which I previously paid for alignments for 3 years. I'd figure $40 at the most. Said it would take a hour and a half. A hour a 15 minutes later one of the service writers came out with a piece of paper and on it was 1004. I wondered what that was. He then told me my power... Read more

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  • Mar 17
  • Service Centers and Customer Services
  • Rolla, Missouri
  • Water Pump Repair
  • 29
  • REVIEW RATING 4/5

I had this Big O Tires service my vehicle since I purchased it. I previously had a water pump installed by their technicians. Quite a while after I noticed what looked to be coolant seeping from the water pump so I returned the vehicle to Big O for inspection. They assured me it was not the water pump, but that my intake gasket had failed. They assured me this was not a problem to drive with... Read more

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